SPA Manager São Domingos de Rana

Overview

Cluster HR Talent Acquisition & Training Executive at Hyatt Regency Lisboa & Sheraton Cascais Resort

Mission

Mission:

The Spa Manager responsibilities include overseeing spa operations, ensuring outstanding guest service, and directing spa staff. The Spa Manager will report to the Global Director of Serenity.

Job Description

• Overseeing all daily spa operations and management of the spa facilities;
• Providing
  - level services, participating in the planning and organization;
• Maintaining the company's philosophy in promoting services and products;
• Assist with marketing and promotional efforts to increase business and revenue;
• Implementation of Staff training in all aspects of the Spa’s operations, i. e. business telephone usage, guest relations, retail sales, spa services (massage, body scrub, facial, etc. );
• Handle customer complaints and issues in a timely and professional manner;
• Guiding and supervising spa team, encouraging teamwork;
• Maintaining spa industry knowledge;
• Adjusting the spa menu as needed;
• Hire employees and verify staff credentials;
• Comply with staff training programs;
• Assess employee performance;
• Ensure compliance with applicable health regulations and hygiene standards;
• Generating financial and sales reports;
• Perform MOD shifts as required;
• And any others deemed necessary by the Global Director of Serenity.

Requirements

• High School diploma or Bachelor's degree in Business Administration, Hospitality, Aesthetics, Physiotherapy, or related field;
• Minimum of 3-5 years progressive experience in management position in a spa industry;
• Experience in the hospitality industry is an asset;
• Must have excellent knowledge of standard retail store operations procedures and excellent managerial and supervisory skills, as well as proper motivational skills;
• In-depth knowledge of spa treatments, products, and trends;
• Ability to create and manage budgets, schedules, and reports;
• Excellent communication,
  - solving and customer service skills;
• Customer-oriented and selling skills;
• Ability to manage and motivate a team of spa staff;
• Teamwork skills and spirit;
• Multitasking and basic knowledge of MS Office suite;
• Excellent written and verbal communication skills.

Would you like to join us? Apply Now!

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Management, Strategy/Planning, and Other

Industries

• Health, Wellness & Fitness and Hospitality

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