SPA Manager Cascais

SPA Manager
Lisboa
Cascais, Lisboa, Portugal

Mission:

The Spa Manager responsibilities include overseeing spa operations, ensuring outstanding guest service, and directing spa staff. The Spa Manager will report to the Global Director of Serenity.

Job Description:

Overseeing all daily spa operations and management of the spa facilities;

Providing
- level services, participating in the planning and organization;

Maintaining the company's philosophy in promoting services and products;

Assist with marketing and promotional efforts to increase business and revenue;

Implementation of Staff training in all aspects of the Spa’s operations, i. e. business telephone usage, guest relations, retail sales, spa services (massage, body scrub, facial, etc. );

Handle customer complaints and issues in a timely and professional manner;

Guiding and supervising spa team, encouraging teamwork;

Ensuring excellent guest service standards;

Answering customer inquiries;

Maintain client databases;

Maintaining spa industry knowledge;

Adjusting the spa menu as needed;

Hire employees and verify staff credentials;

Preparing staff schedules;

Comply with staff training programs;

Assess employee performance;

Ensure compliance with applicable health regulations and hygiene standards;

Recording daily cash flow/perform accounting duties;

Generating financial and sales reports;

Setting spa budgets;

Perform MOD shifts as required;

And any others deemed necessary by the Global Director of Serenity.

Requirements:

High School diploma or Bachelor's degree in Business Administration, Hospitality, Aesthetics, Physiotherapy, or related field;

Minimum of 3-5 years progressive experience in management position in a spa industry;

Experience in the hospitality industry is an asset;

Must have excellent knowledge of standard retail store operations procedures and excellent managerial and supervisory skills, as well as, proper motivational skills;

In-depth knowledge of spa treatments, products, and trends;

Ability to create and manage budgets, schedules, and reports;

Excellent communication,
- solving and customer service skills;

Customer-oriented and selling skills;

Ability to manage and motivate a team of spa staff;

Teamwork skills and spirit;

Multitasking and basic knowledge of MS Office suite;

Excellent written and verbal communication skills.

Would you like to join us? Apply Now!