Spanish Airline Customer Service Representative

Spanish Airline Customer Service Representative

Join a dynamic customer service team supporting a leading Spanish airline. We're seeking skilled professionals with fluency in Spanish (C1) and English (B2), who can deliver excellent service in a
- paced contact centre environment.

Location: Lisbon, Portugal

Start Date: 2 October 2025

Contract Type: On-site

Key Responsibilities:

• Handle incoming calls, emails, and chat enquiries from airline customers.
• Provide accurate information regarding flights, bookings, and policies.
• Resolve customer issues efficiently and professionally.
• Maintain service quality and meet performance targets.

Work Schedule:

• Days: Monday to Sunday
• Hours: 08:00 to 21:00
• Days Off: 2 rotational days per week

Requirements:

• Languages: C1 Spanish + B2 English (or French) mandatory.
• Experience: Minimum 6 months in a contact centre mandatory.
• Candidates must successfully complete Harver language tests (C1 Spanish & B2 English/French) before interviews can be booked.
• No relocation package is available for this market.

Salary & Bonuses:

• Base Salary: 870 per 14 months (Lisbon)
• Additional Spanish position supplement: 1000 per 14 months
• Performance Bonus: 80 per 11 months
• Welcome Bonus: Paid in 12 monthly instalments during the first year (conditional on 6% unjustified absenteeism in the previous month not part of fixed salary).
• Braga location bonus: 20 per 12 months (if applicable).

Allowances & Benefits:

• Meal Allowance: 7. 23 per day
• Transport Allowance: 20 per month
• Health Insurance: Covered from day one (employee contribution required; free after 6 months)

Important Note: Starting with hires from 1st September onwards, the Welcome Bonus is distributed monthly over the first year. Payment each month is subject to attendance requirements.