Spanish Airline Customer Service Representative Lisboa

Overview

Join a dynamic customer service team supporting a leading Spanish airline. We are seeking skilled professionals with fluency in Spanish (C1) and English (B2), who can deliver excellent service in a
- paced contact centre environment.

Location

Lisbon, Portugal

Start Date

2 October 2025

Contract Type

On-site

Key Responsibilities

• Handle incoming calls, emails, and chat inquiries from airline customers.
• Provide accurate information regarding flights, bookings, and policies.
• Resolve customer issues efficiently and professionally.
• Maintain service quality and meet performance targets.

Work Schedule

• Days: Monday to Sunday
• Hours: 08:00 to 21:00
• Days Off: 2 rotational days per week

Requirements

• Languages: Spanish (C1) + English (B2) mandatory; French optional.
• Experience: Minimum 6 months in a contact centre.
• Candidates must successfully complete Harver language tests (C1 Spanish & B2 English/French) before interviews can be booked.
• No relocation package is available for this market.

Salary & Bonuses

• Base Salary: 870 per 14 months (Lisbon); Additional Spanish position supplement: 1000 per 14 months
• Performance Bonus: 80 per 11 months
• Welcome Bonus: Paid in 12 monthly installments during the first year (conditional on 6% unjustified absenteeism in the previous month not part of fixed salary)
• Braga location bonus: 20 per 12 months (if applicable)

Allowances & Benefits

• Meal Allowance: 7. 23 per day
• Transport Allowance: 20 per month
• Health Insurance: Covered from day one (employee contribution required; free after 6 months)

Important Note

Starting with hires from 1st September onwards, the Welcome Bonus is distributed monthly over the first year. Payment each month is subject to attendance requirements.

Apply Now and start your journey with one of Europe-'s leading airlines. Harver tests required.