Spanish Customer Advisor for Airbnb - Lisbon, Portugal Lisboa

Overview

Come and work with us. Do you want to belong with the customer service team and help to build the world’s most loyal travel community? Are you Spanish native or fluent with strong English communication skills? Looking to make your career in a multicultural environment in the sunny and happy Lisbon? So we have the perfect opportunity for you! Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.

Responsibilities

• Manage hosts and guests queries
• Present the best available solutions taking advantage of a community marketplace with millions of users
• Join a specialized and
  - mind team that offers support through written communication and phone
• Meet and exceed our service quality goals, compliance regulations and productivity targets
• Create amazing experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

Qualifications

• Native or proficient level of Spanish (C2)
• Advanced level of English (at least C1) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Lisbon, Portugal (work on site)

Benefits

• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging
  - wide initiatives, including our Ever
  Better wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Apply today!