Spanish Customer Advisor - Lisbon, Portugal Lisboa

Spanish Customer Advisor - Lisbon, Portugal
Lisboa
Lisboa, Lisboa, Portugal

Social network you want to login/join with:

Spanish Customer Advisor - Lisbon, Portugal, Lisbon

Client:

Cross Border Talents

Location:

Lisbon, Portugal

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

43c8e9bbe90f

Job Views:

5

Posted:

23. 06. 2025

Expiry Date:

07. 08. 2025

Job Description:

Are you passionate about customer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.

Your mission as a customer support agent is to support their activities by offering the best quality service to their customers, while working with prestigious worldwide brands.

Your Role as a Customer Support Agent:

• Answer inbound calls and customer inquiries;
• Provide support and guidance to customers, resolving service issues in a timely and empathetic manner;
• Maintain accurate data input of customer inquiries, questions, and feedback in the customer service database;
• Troubleshoot using open questions, support documents, and system training;
• Offer recommendations for common problems or frequently asked questions.

Requirements

• Fluency in Spanish (C2 level or native);
• Good knowledge of English (B1 level);
• Typing speed of 20 words per minute;
• Availability to work rotating shifts;
• Previous experience or contact with clients;
• Good listening and empathy skills;
• Team spirit and flexibility;
• Private health insurance after 6 months of contract signing (in addition to standard insurance);
• Airport
  - up and administrative assistance with registration in Portugal;
• Reimbursement of flight expenses;
• Accommodation in shared apartments provided by the client;
• Free Portuguese lessons, sports activities, and more!