Spanish Customer Advisor - Lisbon Lisboa

Spanish Customer Advisor - Lisbon
Lisboa
Lisboa, Lisboa, Portugal

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Spanish Customer Advisor - Lisbon, Lisbon

Client:

Cross Border Talents

Location:

Lisbon, Portugal

Job Category:

Other

EU work permit required:

Yes

Job Reference:

39b5e092b130

Job Views:

6

Posted:

23. 06. 2025

Expiry Date:

07. 08. 2025

Job Description:

Are you passionate about customer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.

Your mission as a customer support agent is to support their activities by offering the best quality service to their customers, while working with prestigious worldwide brands.

Your Role as a Customer Support Agent:

• Answer inbound calls and customer inquiries
• Provide support to small and
  - sized businesses (SMBs) across multiple channels – chat (live channel), email, and phone (Outbound calls are mandatory for emails and highly recommended for chat, to ensure the query has been solved in a timely manner)
• Provide
  - and
  - sales support for all
  - service products
• Answer phone inquiries, provide support and guidance to customers, and resolve customer service issues in a timely and empathetic manner
• Maintain accurate data input of consumer inquiries, questions, and feedback on the customer service database
• Offer recommendations for common problems or frequently asked questions

Requirements

• Fluency in Spanish (C2 Level or Native)
• Good knowledge of English (B2 level)
• Availability to work in rotating shifts
• Previous experience or contact with clients
• Good listening and empathy skills
• Team spirit and flexibility

Additional benefits include private health insurance, airport
- up, administrative assistance with registration in Portugal, reimbursement of flight expenses, accommodation in shared apartments, free Portuguese lessons, sports activities, and more.