Spanish Customer Advisor - Lisbon
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Spanish Customer Advisor - Lisbon, Lisbon
Client:
Cross Border Talents
Location:
Lisbon, Portugal
Job Category:
Other
EU work permit required:
Yes
Job Reference:
39b5e092b130
Job Views:
6
Posted:
23. 06. 2025
Expiry Date:
07. 08. 2025
Job Description:
Are you passionate about customer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.
Your mission as a customer support agent is to support their activities by offering the best quality service to their customers, while working with prestigious worldwide brands.
Your Role as a Customer Support Agent:
- Answer inbound calls and customer inquiries
- Provide support to small and
- sized businesses (SMBs) across multiple channels – chat (live channel), email, and phone (Outbound calls are mandatory for emails and highly recommended for chat, to ensure the query has been solved in a timely manner) - Provide
- and
- sales support for all
- service products - Answer phone inquiries, provide support and guidance to customers, and resolve customer service issues in a timely and empathetic manner
- Maintain accurate data input of consumer inquiries, questions, and feedback on the customer service database
- Offer recommendations for common problems or frequently asked questions
Requirements
- Fluency in Spanish (C2 Level or Native)
- Good knowledge of English (B2 level)
- Availability to work in rotating shifts
- Previous experience or contact with clients
- Good listening and empathy skills
- Team spirit and flexibility
Additional benefits include private health insurance, airport
- up, administrative assistance with registration in Portugal, reimbursement of flight expenses, accommodation in shared apartments, free Portuguese lessons, sports activities, and more.
- Informações detalhadas sobre a oferta de emprego
Empresa: Cross Border Talents Localização: Lisboa
Lisboa, Lisboa, PortugalPublicado: 9. 7. 2025
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