Spanish Customer Support - Porto [212-000718-5] Porto

Spanish Customer Support - Porto [212-000718-5]
Porto
Porto, Porto, Portugal

Are you ready to take flight in an exciting Customer Service role? We're seeking enthusiastic individuals to join a passionate team as a Spanish Customer Service Representative for a leading airline company.


What will be your responsibilities?

Assist passengers with flight bookings, reservations, and inquiries in Spanish and English via phone, email, and chat;
Provide timely and accurate information regarding flight schedules, baggage policies, and travel requirements;
Handle customer complaints and resolve issues with empathy and diplomacy, turning challenges into opportunities for exceptional service;
Collaborate with other departments to ensure passengers' needs are met and exceeded;


What is the offer?

Schedules of 8h/day with rotating shifts between 8:00 and 21:00 and two days-off per week, on-site in the center of Porto;
Paid training where you'll gain in-depth knowledge of the services and best practices;
Upon completing your training, you'll enjoy your monthly salary package plus a daily food allowance.


What are the required qualifications?

Full proficiency in Spanish and a B2/C1level of English are a must.
Excellent communication skills with a friendly and positive demeanor.
Customer-oriented mindset, ensuring each passenger feels valued and cared for.
Adaptability and resilience to handle a variety of customer inquiries and situations.
Prior customer service experience or a passion for helping others is a plus.


Apply now or share with someone you know!