Spanish Customer Support Agent Lisbon

Spanish Customer Support Agent
Lisboa

Your Role

- Deliver customer support via phone, email, and chat, ensuring professional and friendly service.
- Handle sales inquiries, general information requests, and customer complaints.
- Manage sensitive customer cases, including escalations from regulatory bodies.
- Oversee booking management: creating, modifying, or cancelling reservations.
- Support back-office tasks including ticket issuance, modifications, and cancellations.
- Provide accurate, real-time information to help customers make informed decisions.
- Exceed customer expectations by creating memorable, positive travel experiences.
- Actively listen to customers, acknowledge their needs, and provide tailored solutions.

Your Qualifications

- Fluent Spanish (C1) and good English (B2).
- Minimum 6 months of experience in customer service (mandatory).
- Previous experience in tourism or as a travel representative is a plus.
- Strong communication skills with empathy and a collaborative mindset.
- Experience with GDS tools such as Sabre, Amadeus, or Galileo is preferred.
- Ability to adapt to rotational shifts and dynamic schedules.
- Problem-solving skills and the ability to handle complex or sensitive cases.

The Offer

- Full-time, on-site role based in Lisbon.
- Rotational shifts, Monday to Sunday, with days off on a rotating basis.
- Paid training and continuous professional development.
- Health insurance and meal allowance.
- Relocation support available for candidates moving to Lisbon.
- Career progression opportunities in a global company.
- Multicultural and supportive work environment.