Spanish Customer Support in Porto (No Phone Calls) Matosinhos

Spanish Customer Support in Porto (No Phone Calls)
Matosinhos
Matosinhos, Porto District, Portugal

Kickstart Your Career in Tech Support – Assist Users Around the Globe!

Be part of a collaborative,
- moving team where your
- solving abilities and
- savvy mindset truly make an impact. If you’re a clear communicator who enjoys helping others and thrives in dynamic environments, this is your chance to support users of innovative digital products—exclusively via chat and email, no phone calls required!

Role Overview:

As a Customer Support Specialist, you’ll play a central role in delivering smooth,
- quality assistance to a worldwide user base. You’ll guide customers, resolve issues, and ensure a positive experience through written communication channels only. This position is ideal for someone who values clear processes, is committed to customer satisfaction, and wants to grow in a supportive,
- paced setting.

Key Responsibilities:

• Handle customer inquiries through email and chat only, providing prompt, courteous, and clear responses
• Follow established support procedures (SOPs) to troubleshoot effectively or escalate when needed
• Consistently meet quality and performance targets, including SLA requirements
• Take part in ongoing training and feedback sessions to keep skills sharp and stay updated on product developments
• Approach each case with empathy and a
  - focused mindset
• Contribute ideas to improve workflows and help foster a culture of continuous improvement
  
  
  

• Proficiency in Spanish (C2 level)
• Proficiency in English (B2 level)
• EU citizenship or a Portuguese residency card
• At least one year of experience in Customer Support or a related role
• Strong analytical, leadership, and communication abilities
• Desire to learn and advance in the field
  
  
  

• Competitive Salary: Your expertise and dedication are rewarded
• Language Bonus: Additional rewards for your language proficiency
• Meal Allowance: Daily support during your work hours
• Health & Life Insurance: Comprehensive benefits for your
  - being
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Onsite Work Environment: Be part of a supportive and communicative team