Spanish Senior Claims Advisor for Airbnb - Lisbon, Portugal Lisboa

Spanish Senior Claims Advisor for Airbnb – Lisbon, Portugal

We’re looking for a Spanish native or fluent speaker with strong English communication skills to join our Claims team in Lisbon.

Responsibilities

• Communicate friendly and efficiently with customers and provide relevant information.
• Be the person responsible for dealing with property damage issues.
• Handle sensitive issues reported during ongoing reservations or after they are over.
• Analyze the customer situation and assess property features to determine liability.
• Identify anomalies and patterns to detect fraudulent claims.
• Proactively and independently work to meet targets and goals.

Qualifications

• Native or proficient level of Spanish (C2).
• Proficient level of English (C2) both verbal and written.
• Strong communication skills – excellent phone conversation skills, attentive listening and superior writing skills.
• Analytical and problem‑solving skills with strong attention to detail.
• Experience estimating contents and automobile / watercraft losses.
• Desire to learn and advance, curious investigator and problem solver.
• Minimum 1 year experience handling property damage, insurance and healthcare claims, and dispute/conflict resolution (mandatory).
• Or minimum 2 years of Airbnb claims experience.
• Must hold EU citizenship or valid work permit for Portugal.
• Local candidate or willing to relocate to Lisbon, Portugal (work on site).

Benefits

• Relocation package.
• Competitive wages.
• Paid professional training.
• Employee discounts.
• Private healthcare & dental insurance (after six months of employment).
• Growth opportunities through various development programs.
• Fun and engaging company‑wide initiatives, including Our Ever
  Better wellness program.
• Job stability.
• Life‑long skills and experience.
• Excellent work culture.

Apply today!