Spanish Service and Delivery E-commerce Support for Social Media Trending Videos - Lisbon, Portugal Lisboa

Spanish Service and Delivery E-commerce Support for Social Media Trending Videos - Lisbon, Portugal
Lisboa
Lisboa, Lisboa, Portugal

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Spanish Service and Delivery E-commerce Support for Social Media Trending Videos - Lisbon, Portugal

Client: Foundever

Location: Lisbon, Portugal

Job Category: Other

EU work permit required: Yes

Job Reference: 06e3be22f1db

Job Views: 5

Posted: 01. 06. 2025

Expiry Date: 16. 07. 2025

Job Description:

Come and work with us.

Would you like to work with a company that inspires more than 1 billion users on its platform?

Are you Spanish native or fluent with strong communication skills?

Looking to make your career in a multicultural environment in the sunny and happy Lisbon?

So we have the perfect opportunity for you!

Your future project: join our Spanish Service and Delivery E-commerce Support team.

Our client is the leading destination for short form mobile video, with the mission to inspire creativity and bring joy.

As an Advisor in this project, your daily responsibilities will include:

• Manage customer/seller/creator enquiries proficiently and professionally while meeting specific quality expectations.
• Identify root cause of reported issues and provide appropriate resolutions in order to deliver excellent service. Summarize the Q&A and log in to the knowledge management tool.
• Promptly escalate critical/high-risk cases to the appropriate authority.
• Coordinate with other teams/departments to resolve customer issues,
  - up, and ensure closure of all escalations.
• Look for opportunities to identify ongoing issues and eliminate repeat complaints, reduce escalation rate in order to enhance operating process and improve overall customer experience.
• Adhere to established procedures and guidelines while providing quality customer service to meet and exceed department standards.
• Engage sellers to develop
  - term relationships and confidence in client’s Ecommerce.
• Support
  - hoc projects and initiatives as per business needs.

To succeed in the role, you will need to have:

• Native or proficient level of Spanish (C2)
• Intermediate level of English (at least B2)
• Ability to adapt to a challenging software system.
• Analytical and
  - solving skills with strong attention to detail.
• Desire to learn and advance, be a curious investigator and problem solver.
• Must hold EU citizenship or a valid work permit for Portugal
• Availability to work from our site in Sete Rios
• Availability to work 24x7 (40 hours/week)

Benefits:

• Competitive wages
• Relocation package
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging
  - wide initiatives, including our Ever
  Better wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!