Spanish Speaking Customer Advisor Lisboa

Spanish Speaking Customer Advisor
Lisboa
Lisboa, Lisboa, Portugal

Are you a fluent Spanish speaker with a passion for helping others? Do you excel at
- solving and thrive in a
- paced environment? We're looking for a dedicated Spanish Speaking Customer Advisor to join our customer support team in beautiful Lisbon, Portugal! This is an excellent opportunity to be the first point of contact for users of a leading payment solutions platform, ensuring their smooth and secure experience.

In this role, you'll play a crucial part in delivering exceptional customer service, resolving inquiries, and guiding users through various aspects of their payment journey. If you're passionate about customer satisfaction and ready to contribute to a dynamic team, we want to hear from you!

What You'll Do:

Front-Line Support: Be the primary point of contact for customers, providing friendly, professional, and efficient support via phone, email, and chat.

Issue Resolution: Diagnose and resolve customer inquiries and technical issues related to payment transactions, account management, and platform features.

Information & Guidance: Provide clear and concise information regarding payment processes, security protocols, and troubleshooting steps.

Problem-Solving: Proactively identify and address customer needs, offering effective solutions and escalating complex issues to specialized teams when necessary.

Documentation: Accurately document all customer interactions and resolutions in the CRM system.

Product Knowledge: Develop and maintain an
- depth understanding of the payment solutions platform, its features, and services.

Customer Satisfaction: Strive to exceed customer expectations, ensuring a positive and seamless support experience.

Feedback Loop: Provide valuable customer feedback to internal teams to help improve products and services.

What You'll Bring:

Language Proficiency: Fluent Spanish (C2 level) , both spoken and written, is essential. You'll also need strong English (B2 level or higher) communication skills for internal training and communication.

Customer Focus: A genuine passion for helping people and delivering outstanding customer service.

Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical information clearly and patiently.

Problem-Solving Abilities: Strong analytical and
- solving skills, with a keen eye for detail.

Empathy & Patience: The ability to remain calm and empathetic, even in challenging customer interactions.

Tech-Savvy: Comfortable navigating various software applications and learning new systems quickly.

Adaptability: Ability to work in a dynamic,
- driven environment and adapt to changing policies and procedures.

Team Player: A collaborative spirit and willingness to support team goals.

Prior experience in customer service or a contact center environment is a plus, but not a must. We provide comprehensive training to ensure your success.

Local Presence: You must currently reside in Lisbon or be able to cover your own relocation expenses to Lisbon. No relocation assistance will be provided for this role.

EU citizenship or a valid Portuguese work visa/residence card is required.

Perks & Benefits:

Competitive Salary Package: Including a competitive base salary and meal allowances.

Comprehensive Benefits: Health and Life Insurance coverage from day one.

Career Growth Opportunities: Clear career progression paths within our growing team, with opportunities for advancement into senior advisor roles or specialized support functions.

Dynamic & Multicultural Environment: Join a diverse and inclusive team in the vibrant city of Lisbon, offering a rich cultural experience.

Continuous Learning: Access to ongoing training and development programs to enhance your customer service skills and product knowledge.

Modern Office: Work in a comfortable and
- equipped office facility in Lisbon.

If you're a Spanish speaker with a knack for helping people and are ready to embark on a rewarding career in customer service in Lisbon, apply today!