Spanish Speaking Customer Advisor Lisboa

Spanish Speaking Customer Advisor
Lisboa
Lisboa, Lisboa, Portugal

Join a leading global customer experience company, partnering with a renowned international airline. We are seeking enthusiastic and
- focused individuals with
fluent Spanish language skills (C1 or above)
to join our dedicated
on-site team in Lisbon, Portugal
. You will be part of a dynamic, multicultural environment, contributing to a
- impact project that ensures a seamless and positive travel experience for passengers. This is an excellent opportunity for anyone passionate about customer service and the travel industry, keen to grow their career within a supportive and professional setting.

Your Role and Responsibilities

As a Spanish-Speaking Customer Advisor, you will be the primary point of contact for Spanish-speaking passengers, providing expert support and assistance. Your main responsibility is to deliver exceptional customer service by handling inquiries, resolving issues, and ensuring a positive interaction for every traveler. This is an
on-site position
based in our modern Lisbon office.

Key responsibilities include:

• Customer Interaction:
  Engage with passengers through various channels (e. g. , phone, email, chat – specific channels will be detailed during training) to provide support in Spanish.
• Inquiry Resolution:
  Address a wide range of customer inquiries, including flight bookings, changes, cancellations, baggage queries, special assistance requests, loyalty programs, and general travel information.
• Problem Solving:
  Efficiently troubleshoot issues and provide accurate, timely, and empathetic solutions to passenger concerns.
• Service Excellence:
  Uphold the highest standards of customer service, ensuring every interaction is professional, courteous, and reflects positively on the airline brand.
• Information Provision:
  Clearly communicate airline policies, procedures, and service offerings to customers.
• Documentation:
  Accurately log all customer interactions, inquiries, and resolutions in our CRM system.
• Collaboration:
  Work effectively with team members and supervisors to escalate complex issues when necessary, ensuring a smooth and comprehensive resolution process.
• Continuous Learning:
  Stay informed about airline products, services, routes, and any operational updates to provide the most current and relevant information to passengers.

Candidate Profile

We are looking for individuals who are not only fluent in the required languages but also possess a genuine passion for customer service and a proactive mindset.

Essential Requirements:

• Spanish Fluency:
  Native or C1 level equivalent proficiency in Spanish
  (both written and spoken) is essential for effective and empathetic communication with passengers.
• English Proficiency:
  A professional working proficiency in English (
  B2 level or higher
  ) is required for internal communication, training, and navigating internal tools and documentation.
• Customer Service Orientation:
  A strong passion for helping people and a commitment to delivering outstanding customer experiences.
• Communication Skills:
  Excellent verbal and written communication skills in both Spanish and English.
• Problem-Solving:
  Strong analytical skills and the ability to think critically to resolve customer issues efficiently.
• Empathy & Patience:
  High level of empathy, patience, and a positive demeanor to handle diverse customer situations.
• Adaptability:
  Ability to work effectively in a
  - paced and dynamic environment, adapting to changing workloads and priorities.
• Team Player:
  The ability to work collaboratively within a diverse and multicultural team.
• Local Candidate:
  Must reside in or be willing to relocate to Lisbon at your own expense
  , as this position does not include a relocation package. You must possess valid legal documents allowing you to live and work in the European Union/Portugal.

Preferred Qualifications:

• Prior experience in customer service, call center, or the travel/airline industry is a plus, but not mandatory.
• Familiarity with CRM software or booking systems.

Compensation and Benefits

This role comes with a comprehensive package designed to support your professional and personal life.

• Competitive Salary:
  An attractive base salary that recognizes your skills and contributions.
• Health and Life Insurance:
  Comprehensive coverage to ensure your
  - being and peace of mind.
• Career Growth:
  Access to continuous training, professional development programs, and clear pathways for career progression within our global company and the exciting airline project.
• Additional Benefits:
  Enjoy a range of additional benefits designed to foster a positive and rewarding employee experience.
• Vibrant Work Environment:
  Join a diverse, international, and supportive team in a modern office in the heart of Lisbon.

Life in Lisbon

Lisbon offers an exceptional quality of life, blending historic charm with a vibrant modern energy. Known for its sunny climate, stunning architecture, delicious cuisine, and lively cultural scene, it's a fantastic place to live and work. As part of our team, you'll have the opportunity to build a successful career while enjoying everything this exciting European capital has to offer.