Spanish Speaking Customer Delight Representative Lisboa

Spanish Speaking Customer Delight Representative
Lisboa
Lisboa, Lisboa, Portugal

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Mercier Consultancy Bulgaria provided pay range

This range is provided by Mercier Consultancy Bulgaria. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Mercier Consultancy BG is thrilled to announce a vacancy for a Spanish Speaking Customer Delight Representative who will be a crucial part of our customer service team. In this role, you will focus on providing exceptional service to our Spanish-speaking customers, ensuring they enjoy a delightful experience interacting with our brand. If you are passionate about creating positive customer interactions and have a knack for
- solving, we want you to join our team!

Responsibilities

• Engage with Spanish-speaking customers through phone, email, and chat to address inquiries, concerns, and service requests
• Deliver exceptional customer service by personalizing interactions and anticipating customer needs
• Handle complaints and inquiries in a professional and friendly manner, ensuring customer satisfaction
• Accurately document customer interactions and maintain records in our CRM system
• Collaborate with other departments to resolve issues and provide quick solutions to customer problems
• Stay informed about our products and services to provide knowledgeable assistance
• Promote a positive image of the company through every interaction, contributing to overall brand loyalty
  
  

• Fluency in Spanish and English is required, both written and spoken
• Experience in customer service or a related field is preferred
• Strong communication skills with a genuine interest in helping others
• Excellent
  - solving skills and the ability to remain calm under pressure
• A proactive and positive mindset to ensure delightful customer experiences
• Ability to work independently and in a
  - oriented environment
• Familiarity with CRM systems and customer support software is a plus
• A passion for delivering outstanding customer service and contributing to team success
  
  

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Training
• Health Insurance
• Private Health Insurance
• And Much More. .

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  IT Services and IT Consulting

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