Spanish Speaking Team Leader

1. Autonomous Team Leadership & Management (Minimal Guidance Focus)

Self-Directed Operation:

Take full ownership of the team’s daily operations and outcomes with minimal supervision. Lead a remote team of 15–20 customer service/account support representatives across multiple countries. Act as the primary
- maker for operational queries, frontline issues, and
- related escalations.

Performance Accountability:

Independently monitor, track, and analyze team KPIs including CSAT, response time, resolution rate, quality scores, churn indicators, order volume, and partner satisfaction. Develop
- driven action plans to continuously improve team results.

Resource Management:

Manage remote team scheduling, shift coverage, and workload distribution to ensure optimal productivity across time zones. Maintain consistent performance and service availability without needing constant oversight.

Reporting & Insights:

Prepare and present routine performance reports to management. Highlight risks, opportunities, trends, and
- functional insights, while proposing clear solutions and recommendations.

Strategic Alignment:

Collaborate with leadership to ensure team goals align with broader business objectives, supporting roadmap and strategy discussions that impact customer and partner experience.

2. Process Agility & Change Management

Process Implementation:

Quickly absorb new processes, policies, product updates, and technical changes. Ensure flawless execution across a globally distributed team with minimal ramp‑up.

Training & Communication:

Act as the primary change agent by converting new processes or product updates into clear, actionable guidelines, training modules, and communication briefs for the team.

Feedback Loop:

Proactively collect feedback from representatives and partners, identify friction points in workflows, and provide improvement suggestions to leadership and relevant cross‑functional teams (Sales, Marketing, Product).

Cross‑Functional Collaboration:

Work closely with Sales, Marketing, and Product teams to streamline communication, improve processes, and drive a seamless customer/partner experience end‑to‑end.

Tracking & Documentation Ownership:

Own the lifecycle of all process documentation, including SOPs, knowledge base articles, and tool guides. Ensure immediate and accurate updates after any process or system change.

3. Coaching, Development, and Quality Assurance

Coaching & Mentoring:

Lead, coach, and develop representatives and account managers through structured 1:1s, performance reviews, and calibration sessions. Provide targeted feedback to grow skills, reduce churn, and improve partner and customer outcomes.

Quality Oversight:

Conduct ticket audits, call reviews, and account interaction assessments to ensure adherence to quality standards and evolving processes.

Serve as the primary point of contact for complex or escalated customer/partner issues, ensuring fast, effective resolution while using these incidents as learning opportunities for the team.

Language Requirement: Portuguese and English

Required Qualifications and Skills

Experience & Capabilities

• 3+ years relevant experience
• Autonomy: Proven experience leading remote or distributed teams with strong independent decision‑making abilities.
• Leadership: Demonstrated ability to coach, develop, and elevate performance of customer service or account management teams.
• Adaptability: Strong track record of leading teams through organizational change, new product rollouts, and evolving service models.
• Technical Acumen: Proficiency with CRM platforms (Salesforce, Zendesk, Hub
  Spot, or similar) and customer support tools used for workflow, performance, and reporting.
• Analytical Skills: Ability to interpret and act on performance data, identify trends, recommend improvements, and implement strategic initiatives.
• Communication: Excellent written and verbal communication skills, with the ability to simplify complex policies or product details.
• Ownership Mindset: Highly proactive, resourceful, and accountable with a strong bias for action and continuous improvement.

Preferred Qualifications

• Experience managing teams in fast‑scaling or rapidly evolving industries.
• Familiarity with process improvement methodologies (Lean, Six Sigma, Kaizen).
• Experience in account management functions involving partner satisfaction, churn reduction, or relationship management.
• Background in coaching methodologies and performance calibration tools.

CSA Design Lead

Description

PE Global are delighted to be working with our client who are Europe’s only dedicated data centre delivery partner, offering full turnkey solutions from design through to construction and commissioning. Headquartered in Dublin, we deliver projects across Europe and have become the most trusted name in our sector.

We are now seeking an experienced Design Lead to join our team on a major Data Centre project . In this role, you will lead the design engineering function and coordinate multidisciplinary design submissions. This position requires strong leadership and technical capability, with a proven record of managing complex design processes on large‑scale construction projects.

This is a full time, permanent position offering a shift rotational roster schedule with all flights, accommodation, transport all completely covered and included, along with a weekly NET subsistence income. Not permanent relocation.

Please note there is no visa sponsorship or relocation assistance on offer.

Key Responsibilities

• Lead engagement with the client’s design team for project‑wide design and services coordination.
• Manage in‑house design team and external consultants to ensure timely design progression in line with construction schedules.
• Plan and lead design and engineering workshops, resolving design issues ahead of site activities.
• Oversee the Technical Submittal (TS) process, ensuring adherence to project specifications and timely submission for review and approval.
• Manage the design query and RFI process, maintaining accurate documentation and coordinating through weekly design meetings.
• Oversee Issued for Construction (IFC) releases and updates, ensuring all project teams are working to the latest approved designs and managing any required change control.
• Lead weekly Design and Engineering coordination meetings with internal and external stakeholders to monitor progress and resolve critical issues.
• Maintain a design risk register, communicating key risks to senior management and the client.
• Manage the design and submittal process for FFE packages within administrative areas, ensuring timely delivery.
• Prepare and deliver weekly design progress reports to the client, highlighting risks and mitigation measures.
• Coordinate contractor construction drawings and models, ensuring they are reviewed, approved and issued in line with project timelines.
• Oversee as‑built drawing and model submissions, ensuring compliance with project handover requirements.
• Ensure all O&M manuals and documentation are submitted and uploaded to the approved client platforms.
• Manage and coordinate LEED design requirements, liaising with the client’s design team and LEED consultants to ensure compliance and timely reporting.
• Ensure project quality plans and QA/QC procedures are implemented and adhered to on site.
• Liaise with Temporary Works Designers (TWD) and the client’s PSDA management team on temporary works, traffic management, and design risk assessments.
• Coordinate with OFCI vendors appointed by the client, ensuring delivery aligns with project specifications and schedules, including technical submittals and discrepancy resolution.

Requirements

• Minimum 8 years’ experience managing the design delivery of large‑scale construction projects (e. g. , data centres, office fitouts, commercial, education, healthcare, or industrial).
• Data Centre project experience is highly desirable.
• Degree qualification in a relevant engineering or construction discipline.
• Strong understanding of design management principles, construction sequencing, and coordination between disciplines.
• Excellent communication, leadership, and organisational skills.
• Ability to manage multiple stakeholders and deliver under tight deadlines.
• Opportunity to work on Europe’s largest and most advanced data centre projects.
• Career growth and professional development in a fast‑expanding sector.
• Competitive salary package.
• Supportive, dynamic, and collaborative team culture.

Senior Data Engineer – Team Lead & Project Delivery

Job Title: Senior Data Engineer – Team Lead & Project Delivery

Location: Lisbon, Portugal

Work Regime: Full‑time & Hybrid

Overview / Summary: We are looking for a Lead Data Engineer to design and maintain scalable data architectures and pipelines, ensuring high data quality and availability across complex environments. This professional will lead multidisciplinary teams and oversee end‑to‑end project delivery, from requirements gathering to deployment.

Responsibilities and Tasks: Design and implement scalable, secure, and resilient data architectures (on‑prem, cloud, or hybrid). Manage the full lifecycle of data projects, from requirements gathering to delivery and maintenance. Develop and optimise ETL processes for handling large volumes of structured and unstructured data. Maintain data pipelines and oversee ingestion processes across multiple platforms. Promote best practices in data engineering, including version control, automated testing, CI/CD, and monitoring. Collaborate with Data Governance, Analytics, and AI teams to ensure data consistency and usability. Provide hands‑on expertise in ETL development, pipeline maintenance, and data ingestion using Azure Data Lake and Databricks. Promote agile and Dev
Ops practices within the team.

Mandatory Requirements: Minimum of 10 years experience in Data Engineering. Experience leading multidisciplinary teams. Experience in end‑to‑end project delivery, from requirements gathering to deployment. Strong communication skills.

Complementary Requirements: Familiarity with emerging Big Data technologies. Experience in designing data architectures. Ability to promote agile and Dev
Ops practices.

Stack Tech: Python, Scala, SQL, Spark, Mongo
DB, Postgre
SQL, Open
Shift, Azure Data Lake, Databricks

Benefits: Important – Our company does not sponsor work visas or work permits. All applicants must have the legal right to work in the country where the position is based. Only candidates who meet the required qualifications and match the profile requested by our clients will be contacted.

Maintenance Team Leader

Location: Sintra, Lisboa SAFTI Portugal

O QUE VAI ENCONTRAR NA SAFTI

We are HCLTech, one of the fastest‑growing large tech companies in the world and home to 220, 000 people across 60 countries. We supercharge progress through industry‑leading capabilities centered around Digital, Engineering, Cloud, and AI. Our diverse, creative, and passionate people are the driving force behind our work, consistently raising the bar for excellence. We strive to help our employees find their spark and become the best version of themselves.

Team Leader French and Spanish Speaker

Responsibilities

• Daily Management of shift
• Job allocation to associates
• Improving skill level through Self‑development or nominating training programs Skill Reverification Tests
• Meeting Quality Scores and bringing Innovation and Process Improvement
• To consistently meet or exceed all agreed Productivity parameters and SLAs as defined for the process
• Set clear objectives, define roles and responsibilities and ensure each team member aligns with the team’s vision.
• Communicate expectations, goals and feedback to the group regularly and resolve any concerns or issues actively.
• Recognize and reward good performance, provide feedback and encourage professional development.
• Ensure team compliance with company policies and procedures.
• Support and guide team members to ensure they meet their individual targets and KPIs.
• Generate reports on team performance and provide regular updates to senior management.
• Prepare PPTs, Excel and other reports for client reviews and meetings

Qualifications & Experience

• Graduate in any stream

Required Work Experience

• Excellent Spanish and English Communication Skills – both written & verbal
• Minimum of 3 years of experience in a leadership or management role.
• Experience handling complaints.
• Experience working and managing communications, with multiple cross‑functional teams/stakeholders.
• Having worked on SAP or similar CRM application

Skill set Required

• Ability to work under pressure and manage multiple tasks simultaneously.
• Proficient in Microsoft Office (Excel & Power
  Point).
• Knowledge of the industry’s best practices and trends for team management.
• Situational/contextual awareness with the ability to understand the impacts of one’s work.
• Excellent critical and analytical thinking abilities
• High attention to detail, and high level of professionalism
• Excellent analytical skills and strong decision‑making skills committed to resolution and compliance
• Strong organisational, time and workflow management skills
• Strong leadership and organisational skills.

Required Language Thresholds

Why Us

• Permanent contract
• Private health and life insurance from day one in the company
• Working hours: Monday to Friday
• Hybrid Work Module
• Meal allowance on card/voucher

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.

Team Leader French Speaker

We are HCLTech, one of the fastest‑growing large tech companies in the world and home to 220, 000 people across 60 countries. We supercharge progress through industry‑leading capabilities centered around Digital, Engineering, Cloud, and AI. Our diverse, creative, and passionate people are the driving force behind our work, consistently raising the bar for excellence. We strive to help our employees find their spark and become the best version of themselves.

Required Work Experience

• Excellent French and English Communication Skills – both written & verbal
• Minimum of 3 years of experience in a leadership or management role.
• Experience handling complaints.
• Experience working and managing communications, with multiple cross‑functional teams/stakeholders.
• Having worked on SAP or similar CRM application

Skill set Required

• Ability to work under pressure and manage multiple tasks simultaneously.