Spare Parts Administrator

In Santa Maria da Feira, Sidel has one of our main production centres. It specialises in the manufacture of conveyors and packaging equipment, thus contributing to our mission of providing
- quality solutions to our customers all over the world. This site is equipped with the latest technologies and offers a stimulating working environment.

Your Mission

• Manage customer requests for spare parts
• Prepare in the ERP and send out customer offers for spare parts or deal with offer requests from web services
• Manage customer inquiries on spare parts pricing, availability and order processing
• Follow-up on selected customer offers for spare parts to maximize sales
• Place customer orders for spare parts in ERP and send order confirmations or deal with orders placed through web services
• Follow-up customer orders for delivery on time and in full and all time proactive backlog management
• Manage customer payment terms with financial dpt
• Coordinate logistics according to specificities of the country and requirements from customer
• Process customer requests for return of spare parts and other spare
  - related claims
• Manage customer information in the ERP, participate to reports promotion & assistance to customers for SSO
• Follow up on
  - conformity issues and work to provide resolution to customer leverage privileged customer interface position to maximize sales potential (offer follow up)
• Participate to customer review on commercial actions (ASM, CCM, PA)

Your Profile

• Upper Secondary (employment relevant skills)
• College Degree, major in trade, language, logistics or/and information Technology
• English (Fluent) and French (Intermediate)
• Good knowledge in trade, supply, industrial retail, preferably spare parts and logistics
• Able to work independently and under pressure
• Able to manage priorities and multiple customer requests
• Expertise in Excel and ERP Systems , SAP is a plus
• Certificate in Logistics is a plus
• Knowledge of order management processes
• Excellent communication skills, both written and verbal
• Drive for Results
• Process Management
• Managing and measuring Work
• Problem Solving
• Peer Relationships
• Customer oriented