Specialist Customer Feedback Swedish-Speaking (M/F/D) Lisboa

Specialist Customer Feedback Swedish-Speaking (M/F/D)
Lisboa
Lisboa, Lisboa, Portugal

Company Description:

Since the company was founded in 2008, AUTODOC has established itself as Europe’s leading online auto parts retailer. With a strong customer focus and a
- based assortment, currently with around 2. 5 million products from 870 manufacturers for 166 car brands, our goal is to stay on course for success, constantly improving ourselves and further expanding our market position. Join us and become part of our success story!

We are looking for a Swedish-speaking Specialist Customer Feedback (m/f/d) in Portugal.

Job Description:

Responsibilities

Work with letters, reviews and comments from clients on different sites

Monitoring and control of the company's reputation on
- party resources

Raising the company's ratings, according to the department's internal regulations

Classification of reasons for reviews

Making outgoing calls to clients for surveys

Conflict resolution

Required Skills and Experience

Native-level Swedish and English C1 skills required

Experience in customer service

Proficient with Microsoft Office Suite

Ability to communicate effectively and professionally with others, from customers to
- workers

What do we offer?

Competitive salary based on your professional experience

Stable employment in the fast growing international company

Wide benefit system

Dynamic work environment

Professional growth — you will attend free external and internal courses

Paid corporate language classes (English, German)

Work in Portugal remotely