Specialist GBS Acct & Sales Ops French Speaker (Temporary)

Specialist GBS Acct & Sales Ops French Speaker (Temporary)

Purpose & Overall Relevance for the Organization:

Account Operations is responsible to support the business to achieve sales and market strategy objectives. Ensure a reliable, adequate, and competitive customer service level for all assigned customers of the channel.

Responsibilities:

• Provide Account operations support to all assigned customers in specific market.
• Support communication with customers via all relevant communication channels (e-mail, tickets, phone) and provide information such as related to orders and articles and compiling various
  - related analyses at the request of customers or Sales.
• Work in close cooperation with internal and external departments (e. g. Sales, AS&OTeam, Finance, Order Fulfilment) when dealing with the following topics:
  • Backlogs, cancellations, launches,
    - pack promotions, etc.
  • Returns and complaints.
  • Coordinating new customer
    - ups and changes to customer master data, customer number closures, order blocks as well as changes to and withdrawal from associations, in cooperation with Finance, IT and Customer Master Management
  • Setting and/or authorizing order and invoice value date in accordance with the applicable value date and signature regulations

Knowledge, Skills, and Abilities:

• A strong Customer Service focus and excellent communication skills.
• Advanced working knowledge of MS Office, SAP/CRM, and Business Objects
• Advanced English and French knowledge (written and spoken)
• Understanding of costs and of sales generation
• Process-oriented mindset and
  - depth understanding of complex correlations.
• Proactive, Autonomous, and independent working style
• A high level of
  - solving ability
• Ability to contribute to a team environment where performance is measured.
• Experience in working under pressure to meet deadlines and conflicting priorities.

Requisite Education and Experience/Minimum Qualifications:

• Successful completion of mandatory education level or vocational studies. Bachelor's degree is a plus.
• 2+ years’ experience in providing customer support in the field of customer service, sales or logistics.

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

• COURAGE:Speak up when you see an opportunity; step up when you see a need. .
• OWNERSHIP:Pick up the ball. Be proactive, take responsibility and
  - through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage.

– Culture Starts With People, It Starts With You –

By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.