Specialist GBS Acct & Sales Ops (Maternity Cover)

Specialist GBS Acct & Sales Ops (Maternity Cover))

Purpose & Overall Relevance for the Organization:

Support the business to achieve sales and market strategy objectives. Ensure a reliable, adequate, and competitive customer service level for all assigned customers of the channel.

As part of Account & Sales Operations Stream the Invoice Management Team is responsible for performing daily activities such as invoicing, unblocking invoice documents, correcting and addressing invoicing errors and support
- transportation processes for specific markets due to some legal requirements.

Key Responsibilities:

• Create UIT codes for
  - Transportation process to Romania & Hungary;
• Be in direct contact with warehouses, carriers & transportation teams to gather needed information;
• Invoice management activities such as billing transmission, billing error resolution and monitoring billing due list;
• Uphold relationships and communication with logistics and sales;
• Maintain close contact with account operations, credit, VAT teams and business partners, to allow timely resolution of the topics (including problem resolution and root cause analysis);
• Bring ideas and support implementation of improvement opportunities;
• Monitoring and following up of differences between systems interfaces;
• Support ongoing projects for the implementation of technology solutions and act as key user and responsible for providing training to colleagues
• Perform financial controls over the team’s work;
• Supporting and standing in for colleagues working in other teams within Acct Sales OPS;

Key Relationships:

• GBS organization (Account and Sales Operations Teams, Credit & Collections Team, Internal Controls & Compliance );
• Logistics;
• Market Finance;
• IT & Corporate Solutions.

Knowledge, Skills and Abilities:

• Strong Finance Acumen;
• Experience with Microsoft office tools;
• Experience with SAP;
• Experience with Salesforce (ASSIST) is a plus;
• Experience in a Shared Service environment or similar is a plus;
• Ability to read, write and communicate in English in a business setting;
• Ability to pay close attention to detail and high degree of customer orientation;
• Good Problem solving and analytical skills;
• Ability to meet deadlines;
• Self-motivated and
  - directed individual.

Requisite Education and Experience / Minimum Qualifications:

• Degree in Accounting, Business Management, Finance, Economics, or related areas;
• High level of customer orientation and communication skills;
• 2-3 years of working experience in providing customer support in the field of customer service, sales, or logistics;

Broad and deep theoretical understanding of job function.

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

• COURAGE:Speak up when you see an opportunity; step up when you see a need. .
• OWNERSHIP:Pick up the ball. Be proactive, take responsibility and
  - through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage.

– Culture Starts With People, It Starts With You –

By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.