Specialist Gbs Acct & Sales Ops - (Maternity Cover) Porto

Specialist Gbs Acct & Sales Ops - (Maternity Cover)
Porto
Porto, Porto District, Portugal

Specialist GBS Acct & Sales Ops - (Maternity Cover)

Porto

EUR 30000 - 45000

Specialist GBS Acct & Sales Ops - (Maternity Cover)

Purpose & Overall Relevance for the Organization:

Support the business to achieve sales and market strategy objectives. Ensure reliable, adequate, and competitive customer service for all assigned customers of the channel (adidas).

Responsibilities:

• Provide account operations support to all assigned customers in a specific market.
• Support communication with customers via all relevant channels (email, tickets, phone) and provide information related to orders and articles, as well as compile
  - related analyses upon request from customers or Sales.
• Collaborate closely with internal and external departments (e. g. , Sales, ASO Team, Finance, Order Fulfillment) on topics such as backlogs, cancellations, launches,
  - pack promotions, returns, complaints, and customer data management.
• Coordinate new customer setups, changes to customer master data, customer number closures, order blocks, and withdrawal from associations in cooperation with Finance, IT, and Customer Master Management.
• Set and/or authorize order and invoice value dates following applicable regulations.
• Manage order books, ensuring timely and complete deliveries, prioritizing orders per strategic guidelines, and correcting errors identified in electronic receipts.
• Work with the dedicated customer portfolio, performing calls and sharing information with sales.
• Coordinate special handling requests, process returns and complaints, track deliveries, and manage logistics requests.
• Process damage reports, notify insurance in case of losses, and record all processes in the CRM system for monitoring and KPI analysis.
• Support sales teams with customer service expertise and perform tasks related to special business conditions, trade agreements, and campaign deliveries.
• Collaborate with colleagues across Accounts & Sales Operations and support management with analysis and process improvements.

Key Relationships:

Customers, Sales Channel Management, Account Operations, Global Operations (Purchasing, Warehouses, Customer Fulfillment, Inbound/Outbound), Credit & Collections, IT, Planning, Finance, Marketing, external providers, and regulatory bodies.

Knowledge, Skills, and Abilities:

• Strong customer service focus and excellent communication skills.
• Proficiency in MS Office, SAP/CRM, and Business Objects.
• Fluent in English (written and spoken).
• Understanding of costs and sales generation processes.
• Process-oriented with an understanding of complex correlations.
• Proactive, autonomous, and independent working style.
• High
  - solving capability.
• Ability to work effectively in a team under pressure to meet deadlines and manage conflicting priorities.

Minimum Qualifications:

• Mandatory education or vocational training; Bachelor's degree is a plus.
• At least 2 years of experience in customer support within customer service, sales, or logistics.

We foster a culture of diversity, equity, and inclusion, believing it enhances our brand and engages our employees. Our core behaviors include courage, ownership, innovation, team play, integrity, and respect.