Specialist GBS Procurement Customer Support Porto

Specialist GBS Procurement Customer Support
Porto
Porto, Porto District, Portugal

Specialist GBS Procurement Customer Support

Purpose & Overall Relevance for the Organization:
Provide guidance on Source To Pay processes and policies, including helpdesk and service support activities for internal customers and suppliers and continuous improvement within Source To Pay operations.

Key Responsibilities:
Provide guidance for internal customers on GBS NTP processes and policies and resolve queries for internal customers. Strive for compliance within Source To Pay policies
Perform standard helpdesk and service support activities related to Procurement topics, through ticket service, email or over phone. Provide guidance to Ariba end users for Procurement processes. Identify opportunities for process improvements and implement changes to enhance procurement compliance efficiency and effectiveness. Collaborate with
- functional teams, including HR, Finance, and Operations, to ensure alignment and consistency in procurement efforts. Prepare and deliver regular reports, including executive summaries, findings, and recommendations, to senior management and key stakeholders. Develop and maintain documentation and standard operating procedures (SOPs) for procurement processes. Provide direct support to team lead and markets in process topics
Act as liaison between DE, GPO, Global Hub and others to implement process improvements / changes for the team scope.
Key Relationships:
GBSMarkets
Employees (Ariba Users, Market Users)

Knowledge, Skills and Abilities:
Strong understanding of Source to Pay processes. Excellent communication and interpersonal skills to collaborate effectively with stakeholders at all levels. Ability to analyze problems and conclude decisions. Great communication skills and the capability to independently interact with different stakeholders. Proficiency in MS Office
Fluency in English spoken and written. Good knowledge of ARIBA. Good knowledge of Procurement Operations activities

Requisite Education and Experience / Minimum Qualifications:
A bachelor’s or master’s degree preferably in business, economics, finance, procurement or legal, or comparable professional education
Minimum of 2-3 year of business experience, preferably in Procurement area and helpdesk.

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

• COURAGE:Speak up when you see an opportunity; step up when you see a need. .
• OWNERSHIP:Pick up the ball. Be proactive, take responsibility and
  - through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.