Sports Industry Consultant - Lisbon, Portugal Lisboa

Sports Industry Consultant - Lisbon, Portugal
Lisboa
Lisboa, Lisboa, Portugal

Embark on a
- changing career with us. Are you ready for what's next?

We're a global technology leader that powers the brands of the future, helping
- known companies improve their businesses with integrated solutions in over 70 countries.

As a Customer Service Representative, you will be responsible for ensuring performance goals are met across all operations and fulfilling client expectations related to operational excellence:

high targets regarding quality, efficiency & customer journey improvement.

Join us for career growth and personal development. We'll give you all the training,
- edge technologies, and continuing support you'll need to succeed.

About 80% of our managers and leaders have been promoted from within. That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

What you will do in this role

• Serve as a knowledgeable consultant for customers in the sports industry.
• Respond quickly and efficiently to customer issues, inquiries, complaints, and comments via multiple channels.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Provide exceptional service, ensuring customers are satisfied with the solutions provided while adhering to company policies and procedures.
• Offer feedback and recommendations to optimize internal processes.

Your qualifications

We're looking for individuals who:

• Have a high level of French and fluent in English (B2) - Both languages written and oral
• Are passionate about sports and possess a positive attitude
• Have good typing and computer skills (MS Office applications)
• Are
  - savvy, with the ability to quickly learn new software and tools
• Can explain complex concepts clearly and concisely
• Previous experience in a customer service center is an advantage, but not required
• Availability to work on rotational shifts

What's in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
• Competitive salary and performance bonus
• 3000€ Welcome Bonus
• Central location in Lisbon, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes

Experience the best version of you

Apply today and discover why thousands of
- changers around the globe call us their employer of choice.

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.