Sr Associate IS Business Systems Analyst (PM/BA) Lisboa

Sr Associate IS Business Systems Analyst (PM/BA)

Join to apply for the Sr Associate IS Business Systems Analyst (PM/BA) role at Amgen.

Overview

Join Amgen Capability Center Portugal, a large employer recognized among the best workplaces. Amgen is active in Cybersecurity, Data & Analytics, Digital, Technology and Innovation, Finance, General & Admin, Human Resources, Regulatory Affairs and more. The Lisbon office fosters innovation, excellence, and collaboration in support of Amgen’s mission to Serve Patients.

What You Will Do

The Sr Associate IS Business System Analyst offers a unique opportunity to join a fun, innovative engineering team within the AI & Data Science (AI&D) organization. You’ll work on
- generation capabilities and services in Applied AI & Automation using COTS products,
- source software, frameworks, tools, and cloud computing services. The role supports critical business operations and initiatives, ensuring quality, compliance, and performance across Amgen’s Applied AI & Automation footprint.

Responsibilities include detailing product requirements as epics and user stories, and producing artifacts such as business process maps, use cases, and test plans for software development teams. You will collaborate with developers and business analysts to ensure technical requirements are thoroughly elaborated, enabling accurate estimation, planning, and delivery, and you will help identify test cases and scenarios to ensure IT system quality and performance. You will work with Product Managers and developers to maintain an efficient process and ensure
- quality deliverables.

• Work with Product Owners and customers to define scope and value for software solutions.
• Capture the voice of the customer to define business processes and product needs.
• Collaborate with Engineering, testing teams, and Product Management to prioritize release scope and groom the Product backlog.
• Facilitate the breakdown of Use Cases into Features and Sprints and participate in backlog reviews with the development team.
• Clearly express features in User Stories/requirements so all team members understand how they fit into the product backlog.
• Maintain and ensure the quality of documented user stories/requirements in tools such as Jira.
• Ensure Feature Acceptance Criteria and Definition of Done are
  - defined.
• Work closely with UX to align technical requirements, scenarios, and business process maps with User Experience designs.
• Validate that test scenarios meet feature acceptance criteria and customer expectations.
• Stay focused on software development to ensure it meets requirements, providing proactive feedback to collaborators.
• Develop and implement effective product demonstrations for internal and external collaborators.

Qualifications

Basic Qualifications and Experience:

• Master’s degree and 1 to 3 years of experience with Agile software development methodologies (Scrum) OR
• Bachelor’s degree and 3 to 5 years of experience with Agile software development methodologies (Scrum) OR
• Diploma and 7 to 9 years of experience with Agile software development methodologies (Scrum)

Must-Have Skills:

• Experience as a Scrum Master in Agile and SAFe environments
• Excellent communication skills and the ability to collaborate with senior leadership with confidence and clarity
• Excellent
  - solving skills and a passion for tackling complex challenges in drug discovery with technology
• Experience in writing requirements for development of modern web applications and/or automation solutions
• Experience with writing user requirements and acceptance criteria in agile project management systems such as Jira
• Experience with business process design /
  - engineering

Good-to-Have Skills:

• Scrum Master Certification
• Familiarity with Gx
  P, CFR 21 Part 11 and systems validation
• Experience with tools like SIPOC diagrams, value stream maps, and process capability analysis
• Experience with BPMN modeling tools
• Familiarity with Automation technologies (e. g. , Ui
  Path, Docu
  Sign, Power Platform, Chat
  GPT, etc. )
• Demonstrated expertise in a scientific domain area and related technology needs
• Understanding of scientific software systems strategy, governance, and infrastructure
• Experience in managing product features for PI planning and developing product roadmaps and user journeys
• Able to communicate technical concepts in business terms
• Jira Align experience
• Miro experience
• Knowledge of network security protocols and tools (e. g. , IPSEC, SSL, IDS/IPS, firewalls)

Professional Certifications (Optional but Valuable):

• SAFe for Teams certification
• Lean Six Sigma certification
• BABOK certifications (ECBA, CCBA, CBAP)

Soft Skills:

• Able to work under minimal supervision
• Mentoring and delegation capabilities
• Strong analytical and gap/fit assessment skills
• Strong verbal and written communication
• Ability to work effectively with global, virtual teams
• Initiative,
  - motivation, and ability to manage multiple priorities
• Team-oriented with a focus on achieving goals
• Strong presentation and public speaking skills

What You Can Expect From Us

• Opportunities to learn, develop, and move across our global organization.
• A diverse and inclusive community where ideas are welcomed and risks are taken.
• Generous Amgen Total Rewards Plan including healthcare, finance, wealth, and career benefits.
• Flexible work arrangements.

Equal Opportunity

Amgen is an Equal Opportunity employer. We consider all candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We provide reasonable accommodations in the application or interview process upon request.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Analyst and Information Technology
• Industries: Biotechnology Research and Pharmaceutical Manufacturing

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