Sr Manager, Professional Services Lisboa

Sr Manager, Professional Services
Lisboa
Lisboa, Lisboa, Portugal

Cyncly is a global technology powerhouse with 2, 400+ employees and 70, 000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our
-
- end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of
-
- end solutions. Our global presence allows us to provide
- class support and sales with a local touch, providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialized in technology

About the role

The Sr Manager of Professional Services will lead and inspire a robust team of Managers, Consultants, Developers, and other resources. This person will manage the operational and financial aspects of their respective regional teams. In addition to managing full business operations, the Sr Manager will have responsibility for business development, process review / improvement / creation, work qualities, and be intentional in coaching and leading future leaders of the organization.

The Sr Manager shall be responsible for the business through meeting financial / operational plans, hiring to plan, and development of resources. This person shall also be responsible for translating the overall Professional Services vision into a strategy for growth within their respective regions.

This role requires a leader with a unique blend of proficiency in
- based solutions, business leadership, people management skills, business development acumen, and communication skills.

Main responsibilities:

Provide leadership in the attainment of department goals and objectives.

Recruit, hire, develop, and directly supervise qualified Managers and other resources.

Manage departmental budget and authorize expenditures.

Manage and coordinate department development opportunities

Coordinate development and evaluation of standardize documentation and resources for reporting performance and recommendations

Consistently collaborates with Sales leadership, and other Professional Services leaders, for ongoing initiatives.

Provide collaboration and support on all strategic business planning and consulting in preparation for expansion, consolidation, new service offerings, and other business owner decisions that are presented.

Review and monitor all quarterly reporting on financial and statistical performance, opportunity analysis and budget vs. actuals performance.

Research industry trends and keep the team current on industry changes.

Optimally deliver services throughout customer lifecycle to ensure maximum customer value and overall economic impact (software + services)

Oversee scoping, estimating, proposing, SOW creation, and staff allocation

Supervisory Responsibilities

Supervise Management and other leaders in your practice area

Responsible for annual performance evaluations of your team

Interviewing, hiring, and training

Planning, assigning, and directing work; rewarding and disciplining team members; addressing complaints and resolving problems.

Additional Responsibilities

Can independently develop business strategic planning and coordinate efforts

Assist in making connections with external potential business partners

Works in conjunction with the Operations group to implement best practices.

Understand the full operation of a Professional Services organization.

Will travel, when necessary, to meet with current and future customers.

Required skills and competencies:

4-year undergraduate degree from an accredited university

MBA, or equivalent, from an accredited university

Exceptional verbal and written communication

Excellent client management skills and the ability to work with customers in both
- sales and
- sales environment

Strong leadership, business development, organizational, team management, communication (verbal, written, and presentation), and interpersonal skills

5+ years working in a software services, and/or Consulting, leadership capacity

Demonstrated success in solutioning, selling, and delivering solutions for F1000 organizations

Proven success partnering across departments

Excellent customer engagement, solution visioning, and
- solving skills

Demonstrated experience translating customer business requirements into software solutions

Experience successfully utilizing change management and business process mapping strategies

Working for us:

At Cyncly, we call our team One
Cyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills - and we thrive when we work together with openness, trust, and respect.

Here, you’ll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.

We celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together.

If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in - come join us.