Sr. Provider Ops Manager, EU 3P Compliance - Provider Management Espinho

Sr. Provider Ops Manager, EU 3P Compliance - Provider Management
Espinho
Espinho, Aveiro District, Portugal

Sr. Provider Ops Manager, EU 3P Compliance - Provider Management

Over 2 million Sellers across 10 countries list their products on Amazon Marketplace, forming a vital part of our ecosystem. These Sellers offer a diverse range of products, from Books and Electronics to Apparel and Consumables, supporting our vision of a vast and
- priced global marketplace.

As Sr. Provider Ops Manager, EU 3P Compliance, you will be part of a dynamic team dedicated to building this marketplace. Your responsibilities include developing strategies to mitigate
- compliance risks for Sellers impacted by transfers between Providers, creating and implementing a business continuity framework, and ensuring ongoing compliance regardless of Provider changes.

The ideal candidate thrives in ambiguous environments, demonstrates ownership, and has a proven track record of project completion. You should be motivated, agile, and possess strong time management, stakeholder engagement, and project management skills. Excellent troubleshooting,
- solving, and communication abilities are essential, along with a keen eye for detail and a focus on delivering
- quality results on schedule. You will also focus on continuous improvement, building scalable systems and mechanisms that serve Sellers and Providers effectively, while innovating solutions for immediate challenges and prioritizing
- term customer experience.

Key Responsibilities

1. Define business continuity strategy and align with stakeholders on goals and milestones.
2. Implement governance and mechanisms for continuous improvement and exceeding program goals.
3. Establish governance across compliance use cases, considering regional and
   - specific factors, aiming for scalable solutions.
4. Train Providers on business continuity processes, milestones, and targets.
5. Ensure implementation of business continuity operations, including training internal teams and aligning with stakeholders on communication, SOPs, policies, and reporting.
6. Initiate product feature improvements to reduce Seller friction during transfers.
7. Report progress through Weekly Business Reviews (WBR), Quarterly Business Reviews (QBR), and Weekly Program Reviews (WPR).

Minimum Qualifications

• BSc or BA in supply chain, vendor/account management, operations, finance, economics, or related fields.
• 5+ years of experience in vendor/account management or operations management, with a focus on continuous improvement.
• Strong
  - building skills and experience managing stakeholders to drive
  - functional programs.
• Excellent communication skills across various teams and leadership levels.
• Ability to collaborate effectively across multiple time zones and locations.

Preferred Qualifications

• MBA from a leading business school.
• Marketplace experience in vendor/account management for online services or technical products.
• Knowledge of M365, SQL, and VBA, or willingness to learn.
• Entrepreneurial mindset with a history of delivering results in
  - paced environments.
• Experience developing
  -
  - end processes and implementing business strategies with senior leadership.

Amazon is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment. For accommodations during the application process, please visit our website for more information.