Ssc Claims Operator - French Speaker Lisboa

Ssc Claims Operator - French Speaker
Lisboa
Lisboa, Lisboa, Portugal

Detalhe da Oferta:

SSC Claims Operator - French Speaker / Global Business Services

Client Details

Our client is a worldwide expert in supply chain solutions and the European leader in automotive logistics.

Description

Responsabilities:

Analyze, control and validate disputed purchase invoices;

Carry outadministrative
- up until payment of the invoice by the responsible carrier;

Establishan activity report that summarizes key elements;

Participate in monitoring indicators (KPI) and/or statistics;

Receive, analyze, process customer/supplier claims;

Identify responsabilities and launch requests for expertise if applicable;

Ensure reception of telephone calls and emails;

Manage the transport of damaged vehicles transferred to a new client, if applicable;

Initiate and follow, if necessary, litigation procedures until the file is closed;

Identify and report events or malfunctions that need to be reported to management;

Draw up continuous improvement processes;

Record operations and update data in the tracking file.

Profile

Skills & Experience:

Bachelor's degree in a related field;

Languages:

French mandatory (C1) and English (B2);

Experience in claims management would be a plus;

SAP knowledge would be a plus;

Good knowledge of Microsoft Office, with Excel in particular

Have attention to detail and accuracy;

Have goodverbal and written communication skills;

Enjoy problem solving and working with others and can work independently but collaborative with others to accomplish a common goal;

Are autonomous and rigorous;

Have ability tomanage deadlines and priorities;

Have ability for negotiation/argumentation;

Have ability for arbitrage and persuasion;

Have stress resistance capacity.

Job Offer

- Hybrid working model (3 days at the office, 2 days Home Office)

- A good opportunity for your professional growth.

Candidate-se através do website