Staff Engineer Lisboa

Staff Engineer
Lisboa
Lisboa, Lisboa, Portugal

Zendesk’s people have one goal in mind: to make Customer Experience better. Our products help more than 145, 000 global brands (Air
Bnb, Uber, Jet
Brains, Slack, among others) make their customers happy, every day.

We're looking for a
- rounded Staff Engineer to be part of our efforts to use AI in providing the world's best customer service. We have a large amount of knowledge about how our customers solve issues for their customers. At the same time, we are building a Knowledge Hub that ingests and processes content from multiple sources, fully integrated with our Customer and Employee Service offerings. Conversational AI agents can use this knowledge to solve problems better and faster, including taking actions on behalf of customers, supervised by human agents.

This is where you come in. We're standing up a new team to increase our capability in this field, and so along with your team, you will have a massive impact on how this initiative evolves. You will join an organization with a mission to disrupt the Knowledge generation and retrieval space, powering all Zendesk AI experiences.

What you’ll be doing

Lead a team of experienced Engineers, offering technical direction and assistance at every stage of the lifecycle of the project.

Delivering AI-powered capabilities to our customers at Zendesk scale.

Working closely with Product, Management and the rest of Knowledge engineering to define the scope of features and implementation approach.

Actively collaborating in evolving the workflow and processes together with the members of the team.

Supporting our deployed services to ensure a high level of stability and reliability.

Mentoring junior team members, as well as pairing with more experienced colleagues and learning from each other.

What you bring to the role

Basic Qualifications:

6+ years developing
- side applications in Ruby, Java or similar backend programming languages.

Demonstrated ability to build and operate distributed systems at scale.

Expertise in relational data stores (My
SQL, Postgres).

Experience with provisioning and deploying services with a cloud provider (GCP, AWS, Azure).

Sound understanding of architecture and software design patterns for
- side and web domains.

Excellent communication skills, both written and verbal.

A desire to continually learn and share technical skills.

Preferred Qualifications:

Bachelor’s or Master’s degree in Computer Science/Information Systems or related field.

Experience developing web applications across the stack.

Experience working on high throughput messaging systems like Kafka.

Experience with graph databases, e. g. Neo4J, Amazon Neptune etc.

Experience in performance testing, capacity planning, and cost optimization for
- scale, complex data pipelines and systems. This includes identifying bottlenecks, ensuring scalability, and minimizing operational costs in
- based data environments.

Contributor or owner of open source projects.

Our code is written in Ruby, Type
Script and React.

Our servers live in AWS.

Our services interface through Kafka, REST and Graph
QL on top of Istio.

Our data is stored in S3, RDS My
SQL, Redis, Elastic
Search, and Aurora.

Our services are deployed to Kubernetes using Docker.

What we offer

What you will be doing will have a huge impact.

Team of passionate people who love what they do.

Exciting projects, ability to implement your own ideas and improvements.

Opportunity to learn and grow.

Where We Work:

We're rapidly growing our teams in Krakow, Poland and Lisbon, Portugal. We have exciting
- generation AI-powered products that are already in use by customers in the banking and finance area, online and offline retailers, and even national postal services. You will work with a driven team, passionate about delivering the right experience to
- users using sophisticated data ingestion and retrieval technology.

#LI-EA1

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific
- office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any
- employment testing, or otherwise participate in the employee selection process, please send an
- mail to peopleandplaces@zendesk.com with your specific accommodation request.

Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections.

Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.

More meaningful moments. Fewer Zoom calls.

What’s it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events.

With our hybrid approach, you’ll experience flexibility and connection, collaboration, and learning with your team.

Recruitment Scam Alerts

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- mail, text message or social media. Please verify the source of any
- related communications carefully. All official Zendesk communications are conducted through "@ zendesk.com " email addresses. If you encounter suspicious messages, do not respond and report them to peopleandplaces@zendesk.com