Storage Administrator

Overview

Mission Taking ownership of customer issues reported and seeing problems through to resolution Maintain optimal level of customer satisfaction and identify all customer issues and recommend appropriate resolution.

Responsibilities

• Provide 2nd-level support by:
  • Researching
  • Diagnosing
  • Troubleshooting
  • Identifying solutions
  • Carrying out configurations
  • Performing upgrades
  • Carrying out migrations
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Write and maintain documentation

Qualifications / Profile

• Experience in
  -
  - day administration of and maintaining data backup & recovery solution in a production environment.
• Primary Storage: experience with storage products of HPE 3PAR, NETAPP, DELL
• Secondary Storage: experience with Commvault, Veeam Backup & Net
  Backup
• Fluency in (technical) English (spoken & written)