Strategic Business Outcomes Specialist Almada

Strategic Business Outcomes Specialist
Almada
Almada, Setubal, Portugal

AI Specialist

The role of AI Specialist is a dynamic customer advisory position responsible for driving business outcomes as fast as possible using
- edge solutions.

Key Responsibilities:

• Proactive customer health management through intentional,
  - driven engagement.
• Collaboration with customers and colleagues to accelerate adoption and value realization.
• Cultivating, strengthening, and accelerating growth of relationships.

As an AI Specialist, you will be a product expert, developing a comprehensive understanding of how solutions can create value for service teams and CRM. You will deliver a
- class customer experience, partnering with Professional Services to onboard customers, define objectives, project scope, and minimize
-
- value. Ensure continued engagement after launch.

Requirements:

• Minimum 3+ years of related experience in Customer Success / Experience.
• Previous experience in customer success roles in enterprise technology / Saa
  S.
• Track record of learning new technology/software solutions and linking software solutions to common customer use cases.
• Ability to explain and demonstrate the business value of AI to technical and
  - technical stakeholders.
• Strong interpersonal skills, influencing at multiple levels across the customer's organization and functions within Zendesk.