Strategic Customer Support Specialist Leça do Balio

Strategic Customer Support Specialist
Porto
Leça do Balio, Porto, Portugal

Applies specialist knowledge in performing and reviewing specific processes and procedures within and across departments to support the achievement of divisional and corporate goals. Participates or leads in the design, development, and implementation of processes within the area of expertise.

We have an exciting opportunity for you to join our team as a Strategic Customer Support Specialist.

Who we are:

Fed
Ex is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their
-
- day work is invaluable in delivering outstanding experience to our customers. With 530, 000 team members, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What you will be doing:

As a Customer Financial Service Specialist, you will be a member of the European Ship-To-Collect Business Partner Team, advising and supporting the European organization and our largest customers in invoicing, cash application, invoice disputes, and collections. You will project manage
- specific invoicing solutions, manage bad debt risk, and grow revenue. You will support stakeholders and customers with complex setups and requirements.

We are looking for CFS Specialists with detailed experience in finance, sales, or customer experience, and strong project management skills. The successful candidate will understand the company's strategy and business model, translating that strategy into customer solutions, and work across functions and hierarchies to meet business targets. This role will also lead key initiatives across Europe to optimize Customer Experience and Bad Debt, and play a leading role in our transformation strategy and the integration of Fed
Ex and TNT.

What do you bring with you:

• Analytical Skills
• Numerical Skills
• Presentation Skills
• Interpersonal Skills
• Judgement & Decision Making Skills

The candidate must be comfortable working remotely with team members and management, able to independently manage workload, and willing to travel for European customer visits and meetings. Additional language skills in German, French, Italian, or Spanish are desirable.

What do we offer:

• Attractive compensation package
• Training and
  -
  - job learning opportunities
• Extensive resources for skill development
• Tuition Assistance Program (for permanent Fed
  Ex positions)
• Employee Assistance Program
• Reduced-rate shipping
• Career growth opportunities
• Being part of a trusted, admired global brand

Bring your ideas, individuality, and dreams to our global community. Choose your career path — we’re ready to invest in your development. Join Fed
Ex.

#LI-Hybrid

#LI-Hybrid

Fed
Ex is an equal opportunity employer committed to diversity and inclusion, providing growth opportunities for all.