Streaming Platform Advisor (Italian Speaker)- 2K Signing Bonus Faro

Job Description

Cross Border Talents is recruiting for a Streaming Platform Advisor for the Italian Market to work r emotely in Portugal.

Position: Streaming Platform Advisor

Location: Remote

Contract Type: 6 months contract ( opportunity of renewal)

Starting Date: 31 July 2024

Shifts

• Monday to Sunday (including bank holidays)
• 07:00 AM 09:00 PM (8 hours per day in rotational shifts)
• 2 Days Off: rotational days

Compensation and Benefits

• Welcome Bonus: 2000
• Salary
• Performance Bonus
• Compensation Bonus
• Daily Allowance
• Transportation Allowance
• Healthcare: Free from day 1 (fully covered after 6 months)

Requirements

• Italian (C2)+ English (B2)
• Experience in Customer Support (preferable)
• Internet with fiber
• High School Diploma (mandatory)
• EU citizenship or Portuguese residence card/permit (mandatory)
• Availability to work in shifts (mandatory)

Job Responsibilities

• First point of contact for viewers and a critical brand ambassador.
• The right person for this role is enthusiastic at addressing our client's customers' needs aiming to provide an excellent service.
• Assist viewers through phone, chat and emails regarding different queries.
• Provide account and application support to viewers namely with regards to software functionality.
• Provide technical support, troubleshooting system configurations, and network settings.
• Provide accurate and
  - time responses to the viewer's inquiries.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Are you excited about this opportunity?

Required Skills

Bonus Signing Chat Recruiting Customer Support Compensation R Availability Technical Support Troubleshooting Records Software English