Streaming Platform Experience Advocate – German Speaker – Lisbon Lisboa

Streaming Platform Experience Advocate – German Speaker – Lisbon
Lisboa
Lisboa, Lisboa, Portugal

As a German-speaking Streaming Platform Experience Advocate, you will support users of a leading streaming service by ensuring they enjoy a smooth, engaging, and personalized viewing experience. From answering questions about shows to resolving technical issues, you will combine your love of entertainment with
- quality customer service.

Your Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Identify issues, troubleshoot, and provide effective solutions.
• Maintain a high level of customer satisfaction.
• Record and update information accurately in the CRM system.
• Provide
  - hoc support when required.
• Work collaboratively with your team to achieve goals and maintain service excellence.

Your Profile

• Native-level German and at least B1 English.
• Enthusiasm for movies, series, and entertainment.
• Strong communication and active listening skills.
• Customer service orientation and ability to work in a
  - paced environment.
• Energetic, proactive, and innovative mindset.
• Interest in intercultural communication and expatriate life.
• Already living in or willing to relocate to Lisbon for an international career.

What’s in It for You

• Long-term
  - term contract, renewable yearly.
• Rotating shifts: 5 days/week (including weekends), between 8 AM and 9 PM.
• Salary options (based on experience):
  • With free shared accommodation (all bills included): €950 – €1, 000 gross/month.
  • Without accommodation: €1, 300 – €1, 400 gross/month.
• Relocation package for international candidates:
  • Reimbursement of initial flight after 9 months.
  • Airport
    - up and annual return flight within the EU.
  • Assistance with paperwork and bank account setup.
• Free Portuguese lessons, cooking classes, sports activities, and social events.
• Real career opportunities in multiple paths.
• Fully paid training.

Your Future Company

Based in Lisbon, this multinational leader in sales and customer service solutions collaborates with some of the most recognized brands worldwide. With a multicultural team of more than 80 nationalities, they provide a supportive environment where employees can grow professionally while enjoying an exceptional international experience.