SuccessFactors Consultant Porto

Overview

As a global leader in facilities services, ISS connects people and places to make the world work better. In the ISS Tech Team, you will work in our Portugal and Poland hubs, developing innovative integrated solutions for the facility management industry.

Role

Success
Factors Consultant – you will support our customers by interpreting HR IT landscapes, resolving incidents, and improving solution adoption within Success
Factors.

Location

Porto, Portugal or Warsaw, Poland

Work type

Hybrid

What you will do

• Participate in incident and problem solving requested from end users.
• Conduct initial diagnosis, validate relevance and determine whether it is IT or process related.
• Ensure all information needed for Level 2 is available before dispatching.
• Work with unassigned cases in Jira: reassign, dispatch and comment as required.
• Provide “how to” guides to customers when a resolution is known.
• Resolve simple locked workflow issues in Employee Central.
• Explain main data flows in the HR IT system landscape to end users.
• Perform regression testing on resolved incidents by Level 2 and Level 3 support.
• Update FAQ, knowledge articles and workbooks as needed.

What makes you fit

• Fundamental understanding of the Hire-to-Retire process in SAP Success
  Factors.
• Success
  Factors Accreditation (SFX) for Employee Central, Onboarding and Recruiting Management.
• Experience with incident management tools such as Atlassian Jira and Confluence.
• Comfortable expert user of common office tools and technologies such as Web
  Ex, Jira, Confluence, Teams, Share
  Point, Outlook, Word, and Excel.
• Ability to work efficiently in a geographically dispersed international team.
• Strong commitment to delivering high customer satisfaction.
• Proactive communication and collaboration with team members.
• Ability to resolve incidents in a timely manner.

What we offer

• 22 days of annual leave per year + 3 company leave days.
• Permanent contract.
• Health insurance (employee).
• Modern,
  - equipped office in the heart of Porto.
• Free parking and gym access.
• Snacks and drinks at the office.

Why ISS

ISS is more than a service provider; we are a partner in our customers’ success. We focus on exceptional service moments, transformative workspaces, and a supportive culture that empowers people to deliver outstanding results.

Recruitment Process

1. Job search – browse the ISS Career Site.
2. Application – click “Apply now” and complete the steps.
3. Screening – our recruiting team reviews your application.
4. Interview(s) – we get to know you better and answer any questions.
5. Job offer – if successful, we send an offer and onboard you.