Supervisor 2A A 6A - Contact Center - Lisboa Lisboa

Supervisor 2A A 6A - Contact Center - Lisboa
Lisboa
Lisboa, Lisboa, Portugal

Funchal, Madeira REAL Rec Solutions

We are recruiting on behalf of our client - a world’s leading outsourcing company that provides services related to customer/technical support and content moderation. It is present on many European markets, Portugal included. You will be singing the contract directly with the Portuguese employer.

We are looking for a German-speaking Customer Service Representative to join an international team remotely in Portugal. You will be providing services for the customers of the company that develops innovative mobile
-
- sale solutions, enabling small businesses to accept card payments easily and affordably. It operates in over 30 countries with more than 1, 000 employees worldwide, providing
- edge services to merchants.

Key Responsibilities:

• Provide customer support to German-speaking clients by phone, email, chat, and social media.
• Assist merchants with questions and inquiries about products and services.
• Actively optimize
  - related processes to increase customer satisfaction.
• Collaborate closely with internal teams, including Sales and Marketing.

Requirements:

• German language skills at C2 level.
• English language skills at B2 level or higher.
• Previous contact center or customer service experience is an advantage.
• Confident using technology such as smartphones, tablets, or computers.
• Strong communication skills, patience, and a
  - oriented mindset.
• Ability to stay organized and calm under pressure.
• Curious, proactive, and persistent in solving issues.

Offer:

• Skill adder bonus: €00 gross per month for the first 12 months.
• Meal allowance: 63 net per working day.
• First contract signed for 6 months.
• Rotative shifts between 08:00 and 19:00, Monday to Sunday, with two days off (rotative). Although the possibility exists to extend shifts to 21:00 based on client needs, this has not occurred since the project began.

Join a dynamic company with a strong international presence, where your skills in customer service and German will be highly valued. Apply today to become part of a team dedicated to supporting merchants worldwide.

Real Recruitment Solutions - we are a recruitment agency that will help you go with the process of your interviews. By applying with us, you will be able to speak with our recruiters to get all the information about the offer, salary and conditions. We will advise and support you at all the steps of your recruitment process. We have a common goal - to get you the job that you would be satisfied with.

To apply, please send your CV including your full name, phone number, and personal email address. You are giving your GDPR consent for your CV details to be shared directly with our client for the purpose of recruitment.

Customer Support Engineer

Customer Support Engineer

Position Overview:

Our Customers Support Engineers have a deep understanding of our products and services and are constantly aware of their state. When they receive a request, they assess its priority, establish its impact, and come with a strategy to resolve it. They communicate efficiently and empathetically with our customers, understanding the context and capturing the required details for a timely resolution. Their focus is on response time and customer satisfaction.

Entrust is expanding our Support team focused on the Onfido product suite to improve customer experience and satisfaction. One of your roles will be in identifying recurrent issues and trends, and partnering with our Product and Developer teams in addressing their root causes. The perfect candidate enjoys making customers happy and has a keen eye for investigation and detail.

Responsibilities:

• Product understanding - Developing a deep understanding of the Onfido product suite and how it is used by our customers, collaborating with support engineers, product managers, software engineers, and mentors. Show confidence when demonstrating solutions.
• Demonstrate a Customer Experience mindset - Holistic understanding of customer experience, and what drives and impacts customers at each stage of their onboarding journey. All-encompassing approach to customer support, adapting your language to fit the audience.
• Problem solving - Supporting the team as they investigate, debug, reproduce and fix any technical issues customers are facing when using our services.
• Product improvement - You know what works well and what needs some tweaking. You will work with Product Managers in defining the product roadmap, by surfacing customer feedback and learnings from past requests. You will help maintain accurate product documentation and will constantly try to improve internal processes.
• Tooling - You're constantly looking for opportunities to automate support tasks, by using scripts and by developing custom tools that will make the job easier.

Qualifications:

Basic Qualifications

• A minimum 2 years of experience as a Technical Support Engineer in a Customer Service or software support role
• Empathy, and desire to help others.
• Pragmatic
  - solving and critical thinking skills.
• Diligence, patience and friendliness under time pressure.
• Time management and the ability to multitask.
• Strong analytical skills, familiar with system log analysis.
• Experience writing documentation for Knowledge Base and Help Centers.
• Can work independently and make decisions even when limited details are available.
• Ability to collaborate with other team members to deliver maximum importance in addressing customers enquiries.
• Sense of urgency, ability to prioritize tasks based on business priorities.
• Experience of managing customer expectations and delivering results against tight deadlines.
• Fluent spoken and written English.
• Good knowledge of SQL databases.
• Knowledge of APIs, SDKs, and web applications and how they work.
• Must be able to lawfully work within the country of employment and have unrestricted work authorization for that country

Preferred Qualifications:

• BSc/MSc in Computer Science, Engineering or other science subject.
• Familiarity with an Agile environment.

About Entrust

Entrust keeps the world moving safely by enabling trusted experiences for identities, payments, and digital infrastructure. We offer an unmatched breadth of solutions that are critical to enabling trust for
- cloud deployments, mobile identities, hybrid work, machine identity, electronic signatures, encryption, and more. With more than 2, 800 colleagues, a network of global partners, and customers in over 150 countries, it’s no wonder the world’s most entrusted organizations trust us. For more information, visit

For more information, visit Follow us on, Linked
In, Facebook, Instagram, and

Customer Support Payments Agent - Italian (M/F/X)

Job Opportunity: Italian-speaking Customer Support Representative (Remote)

Are you fluent in Italian and English and looking for an exciting opportunity in the economic sector ? Would you like to work in a dynamic field focused on payment solutions for small and
- sized businesses ? If so, we have the perfect role for you!

What You’ll Do:

• Be the voice of the company in direct communication with business partners in the economic sector
• Manage the Italian-speaking market , ensuring a high standard of customer support
• Assist clients via phone, email, chat, and social media
• Clarify questions and provide guidance about the company’s products and services
• Support merchants with any inquiries and ensure ongoing satisfaction
• Take an active role in improving
  - related processes and optimizing workflows
• Collaborate closely with internal departments like Sales and Marketing

What We’re Looking For:

• Native or fluent Italian speaker (mandatory)
• Strong communication skills and
  - focused mindset
• Tech-savvy with a keen interest in the economic and financial sectors

What We Offer:

• Skill adder: 0/month