Supervisor for Nespresso – French Speaker Lisboa

Supervisor for Nespresso – French Speaker
Lisboa
Lisboa, Lisboa, Portugal

Supervisor for Nespresso – French Speaker

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Supervisor for Nespresso – French Speaker

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Are you passionate about people management and ready to lead a dynamic team in a
- paced digital environment? This project is
- focused and you'll have the opportunity to make a real impact on the team's success and customer satisfaction.

Join TP Portugal and become part of our team at Nespresso’s project!

What you'll do

• Lead, motivate, and manage a team of customer service agents to ensure exceptional service delivery

• Monitor performance KPIs, provide constructive feedback, and implement action plans to drive continuous improvement

• Support onboarding and training of new team members to ensure operational readiness

• Foster a positive and productive team environment by applying emotional intelligence and
- resolution skills

• Ensure compliance with company policies and
- specific standards

• Report project updates and team performance to upper management and stakeholders

What you'll need

• Native French (mandatory) and fluent in English (C1)

• Fluency in Dutch (plus)

• Proven experience in a leadership or supervisory role, ideally in customer service or contact center operations

• JUMP Certification for Supervisor completed (internal candidates only

• Exceptional leadership and communication abilities

• A
- first mindset with strong emotional intelligence and the ability to inspire others

• Ability to analyze data and make informed decisions under pressure

• Organizational agility and adaptability to a
- changing environment

• Team player with strong conflict management skills

• Excellent work opportunity in a dynamic leading multinational company

• Possibility of cooperation with leaders in various industries

• Investment in training and personal development

• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection

• Possibility to live in one of our apartments

• Annually complementary return flight to your home country (within Europe)

• Free language courses, sport activities and organized events

• Free healthy meals in the cafeterias, such as soup, bread, salad and fruit.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Customer Service

• Industries

  Outsourcing and Offshoring Consulting

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