Supervisor, Professional Services

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Build your future with Sovos. If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionising how businesses navigate the ever‑changing regulatory landscape.

At Sovos, we're dedicated to more than just solving compliance challenges – we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose‑built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we! Don’t worry if you don’t check all the boxes – apply anyway! We're focused on hiring the right people, not just the "right" resume.

Location

Portugal or Turkey

What You Will Do

• Lead profitable services revenue growth in line with Sovos best practice.
• Provide strong leadership, guidance, and mentorship to the team.
• Collaborate with best‑in‑class software support to maintain high client satisfaction.
• Interview, hire, train, coach, mentor, assign work, appraise performance, reward, and discipline employees.
• Monitor team execution of client projects, including activities, status reporting, issue management, and client service level outcome alignment.
• Monitor project management services efficiency, bill‑ability, utilisation, and profitability.
• Define and lead the team to successful completion of department goals.
• Assess headcount needs based on efficient structure and make recommendations.
• Prioritise changing demands, multi‑tasks and creatively meet tight deadlines.
• Demonstrate initiative, drive and determination to achieve results, success and growth.
• Take full responsibility for ensuring internal and external customer satisfaction.
• Act with integrity and demonstrate ethical behaviour with all stakeholders.
• Adhere to a culture of professionalism, operational excellence and drive for results.
• Maintain a high level of energy, enthusiasm, engagement and commitment to action.
• Show a high degree of self‑awareness and commitment to personal development and learning.
• Assume and execute additional responsibilities as assigned.

Qualifications and Experience

• Bachelor’s degree or equivalent work experience.
• 5+ years’ experience managing external projects in a software/professional services company.
• 1+ years of experience managing teams.
• Fluency in Turkish and English is required.
• Ability to effectively manage multiple projects and work assignments concurrently.
• Ability to lead and empower teams to achieve individual and operational goals.
• Demonstrated track record of finishing projects on time and on budget.
• Microsoft Office skills (Excel, Word, Power
  Point, Outlook, etc. ).
• Experience using Microsoft Project or other project management solutions.
• Basic understanding of ERP systems, e. g. , SAP, Oracle.
• Ability to manage client expectations, ensuring that work is profitably completed as per the defined Statement of Work.
• Excellent customer‑facing oral and written communication skills.
• Fluent in English.
• PMP / PRINCE II certification is a plus.
• Strong sense of personal integrity and accountability.
• Occasional travel required to Sovos locations / events and client sites when necessary.

Essential Job Functions

• Interact effectively with teammates, colleagues and clients.
• Allocate resources effectively to satisfy customer requirements and internal implementation targets.
• Manage stakeholder expectations.
• Collaborate with functional leads to achieve implementation goals.
• Comprehend and communicate complex concepts.
• Concentrate, analyse and resolve complex problems.

What We Offer You

• An opportunity to work with a global team.
• Bi‑weekly meeting free days.
• Mentoring programs.
• Globally recognised training and development programmes.

Equal Opportunity Employer

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, colour, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Other

Industries

Software Development