Suporte de atendimento ao cliente Ponta Delgada

Job Opening: Customer Service Agent

São Miguel, Azores

About Us

Bus
Travel Iceland is one of Iceland's leading travel and tour companies, having welcomed visitors from all over the world since 1960. As we grow our presence in the Azores, we're looking for motivated and
- oriented people to join our expanding Customer Service Team.

The Role

As a Customer Service Agent, you’ll be the first point of contact for international travelers. From booking to answering inquiries, you'll be responsible for ensuring that every guest has a smooth and memorable journey—from first contact to the end of their tour.

Key Responsibilities

• Respond to customer inquiries via email, phone, chat, and social media.
• Manage reservations, changes, and cancellations.
• Communicate clearly, professionally, and friendly.
• Collaborate with the operations team to ensure smooth tours.
• Represent Bus
  Travel Iceland with zeal and professionalism.

What We’re Looking For

• Excellent communication skills in English (Spanish, German, or French are a strong plus).
• Previous customer service or tourism experience preferred.
• A
  - solving mindset and the ability to remain calm under pressure.
• Tech-savvy with booking systems and CRM experience (training provided).
• A team player with a positive, proactive attitude.

What We Offer

• Competitive salary package.
• Full training in Icelandic tourism & company systems.
• An international, supportive work environment.
• Career growth opportunities within a
  - expanding travel company.

If you enjoy traveling, assisting others, and being a part of an international team, we'd love to hear from you!

Apply now and join Bus
Travel Iceland in creating unforgettable experiences for our travelers.

alvaro@bustravel. is