Suporte Técnico Porto

Suporte Técnico
Porto
Porto, Porto District, Portugal

Randstad operates in Portugal and in the world as a leader in the area of Human Resources, in various sectors of activity. Technologies specialization works exclusively in the IT & Telecom sector, promoting unique professional development opportunities. As part of an internal and international project, we are looking for a technical support.

Responsabilites:

The technical support Operator we are looking for will join an existing NOC (Network Operation

Center) team responsible of ensuring the proper execution of an incident mananagent

process of a big telco firm in the Iberian market. For this position, you need to

combine both technical and communicative skills. You will be considered an extension

of a remote operational team located in Europe;

Out-of-the-Box thinking is necessary to improve resolution processes;

Able to adapt to the team needs. The project is ongoing in several countries and your

help might be needed to support (occasionally) them.

Daily customer communication;

Administrative support for the team in the field.

Understanding of the Incident Management process.

Skills:

Telecommunication knowledge is valuable but not mandatory. Training will be

provided;

Responsability and professionalism.

Willingness to learn;

High level of Portuguese and English are required;

High communication skills;

Customer first mentality.

Benefits:

Entry into a stable project with continuity in a prestigious company.