Support & Implementation Specialist
Full-time | Remote | B2B Saa
S | AI + Social Tech
Are you a
- savvy
- solver with a builder's mindset? Do you thrive in
- paced environments where no two days are the same? Brand
Bastion is redefining 24/7 support, and we're looking for a sharp, empathetic, and
- focused teammate to join us in delivering the fastest, smartest, and most human support in the industry.
Why this role matters
We're not just answering tickets. We're building the future of support, instant, AI-powered, and truly human. You'll be the heartbeat of our support operations, sitting at the intersection of:
- Real-time chat, email, and internal team support
- Platform expertise and troubleshooting
- Client onboarding and implementation
- Product feedback and operations scaling
What You'll Do
- Be the first line of instant help: Provide live chat, email, and Slack support with clarity, urgency, and empathy, no waiting, no forms, just real help
- Onboard and configure: Support new client implementations alongside Customer Success Managers; set up accounts, customize configurations, and ensure a smooth
- live - Solve fast, go deep: Troubleshoot platform issues
-
- end. Use tools like Intercom, Knowledge Base, Chat
GPT, Loom, or your own creativity to get answers fast - Partner
- functionally: Collaborate with Product, Engineering, and CX teams to identify issues, document feedback, and ship smarter processes - Own the inbox, build the future: When you're not in support mode, you're building documentation, playbooks, FAQs, platform fixes, and smarter workflows.
We aim to redefine customer support:
Instant, AI-powered, and truly human when it matters most. No queues. No friction. Just real help, 24/7.
We design every experience for speed, resolution, and scale, and we build with the belief that support is not a cost center, it's a conversion and loyalty engine.
Requirements
- B2B Saa
S experience (2-4 years minimum) in support, implementation, or technical account roles, ideally from a
- moving startup or
- up - Excellent communication: Clear, proactive, and personable, you build trust through transparency, and always sign off with your name
- Tech-savvy and resourceful: You troubleshoot independently, love learning new tools, and figure things out even when there's no
-
- step guide - Social media fluency: Bonus points if you've worked in a social or
- led platform, or just love staying ahead of social nuances and trends (this includes world events - pop culture to politics and everything in between). - Builder's mentality: You document as you go, question the status quo, and constantly improve how things work
- Emotionally intelligent: High EQ with the ability to turn friction into connection
At Brand
Bastion, we help brands like Netflix, Red Bull, NARS, and Uber maximize social engagement across organic and paid, while keeping communities safe and conversations meaningful. Our platform combines AI and human expertise to deliver moderation, insights, and customer engagement at scale.
We are
- founded, globally remote, and built for those who love autonomy, impact, and speed.
You'll have opportunities to:
- Lead strategic initiatives that impact our AI-first approach
- Advance into senior leadership roles based on performance
- Work with global brands at the forefront of digital engagement
- Be part of a
- growing AI-first company leading the future of brand protection and community management - Competitive Market Rate Compensation + 4+ weeks paid time off
- Opportunities for global team meets
- Flexible, Fully Remote Role: Enjoy the benefits of remote work while collaborating with a talented global team
- Informações detalhadas sobre a oferta de emprego
Empresa: BrandBastion Localização: Porto
Porto, Porto District, PortugalPublicado: 14. 7. 2025
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