Support Analyst L2 - Cassiopae / EKIP Systems Lisboa

Support Analyst L2 - Cassiopae / EKIP Systems
Lisboa
Lisboa, Lisboa, Portugal

Founded in 2005 in Lisbon by three visionary entrepreneurs, Mo
Ongy quickly became a leading group in Engineering and Information Technology (IT) across Europe and North Africa. Today, with a presence in 14 countries and more than 40 subsidiary companies, Mo
Ongy employs over 9, 500 talents who share a common passion for innovation and excellence.

Support Analyst L2 – Cassiopae / EKIP Systems

Location: Lisbon

Hybrid: Yes (2 - 3 days/week onsite)

Type of Contract: Permanent Contract

Work Schedule: Standard 09:00–18:00 (rotating shift 07:00–16:00)

On-Call Rotation: Monthly
-
- cycle deployments

Mandatory Languages: French: B1 - B2 and English: B2

About the Role

You will be responsible for managing and maintaining technical environments, ensuring the reliability and performance of production systems, and supporting both business and IT teams in daily operations. You will handle incident management, system monitoring, user access management, and participate in release and deployment processes. Collaboration with Level 3 support, solution teams, and external vendors will be a key part of your daily activities.

Must-Have Skills & Experience:

Experience: 2 to 5 years in application support, system administration, or production management roles, ideally in the financial or insurance sector.

At least 2 years of experience with Cassiopae, EKIP - MANDATORY

Strong knowledge of SQL querying (Oracle or Postgre
SQL).

Good understanding of Windows and Linux environments.

Experience using IT service management tools (e. g. , Service
Now) .

Basic understanding of architectures and integrations (EAI, ESB, API).

Ability to work autonomously and manage multiple priorities.

Clear and effective communication with both technical and business stakeholders.

Curiosity and willingness to learn both functionally and technically.

Responsabilities:

Receive and process incoming tickets: perform qualification, initial analysis, and resolution using available knowledge bases.

Escalate complex issues to Level 3 support when necessary.

Monitor production systems daily to ensure smooth operations and early detection of anomalies.

Manage user access rights and authorizations.

Administer
- production environments, including refreshes, data dumps, and release deployments.

Support production releases and
- end batch processes.

Work closely with the Solution and Business teams to identify, analyze, and resolve issues.

Collaborate with external editors and technical experts for advanced troubleshooting.

Maintain documentation related to operational procedures and system configurations.

Advantages of joining Mo
Ongy:

International Mobility: Access to a dedicated international mobility department with personalized relocation programs to facilitate your move to a new country.

Career Development: Opportunities to work on projects with
- edge technologies in different countries and various sectors.

Continuous Learning: Access to ongoing and free training and
- oriented certifications.

Personal Growth: Exchange of ideas and best practices among professionals across Europe, fostering creativity and innovation in IT.

Global Citizen in the World of Technology : Opportunity to work in a global network of companies, with access to a wide range of challenging projects in different European markets.

@Mo
Ongy Group we stand for equality and value diversity. We create a safe, diverse environment where opportunities are equal for everyone! We do not discriminate based on age, ethnicity, sexual orientation, gender, disability, or any factor other than merit. All applications with skills needed for the position are welcome!