Support Consultant (Flemish-Speaking) - Betting App Lisboa

Support Consultant (Flemish-Speaking) - Betting App

Join to apply for the Support Consultant (Flemish-Speaking) - Betting App role at Concentrix.

Job Title: Support Consultant (Flemish-Speaking) - Betting App

Location: PR Lisbon - Av. Mediterraneo, N°1

Language Requirements: Flemish (Required)

Time Type: Full-time

Seniority level: Entry level

Job function: Other

Industries: IT Services and IT Consulting

What You Will Do In This Role

• Serve as a knowledgeable consultant for customers in the sports industry.
• Respond quickly and efficiently to customer issues, inquiries, complaints, and comments via multiple channels.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Provide exceptional service, ensuring customers are satisfied with the solutions provided while adhering to company policies and procedures.
• Offer feedback and recommendations to optimize internal processes.

Your Qualifications

• Have a high level of Flemish and fluent in English (B2) - Both languages written and oral
• Have an interest in sports and you are a team player with a positive attitude
• Have good typing and computer skills (MS Office applications)
• Are
  - savvy, with the ability to quickly learn new software and tools
• Have the ability to explain complex concepts clearly and concisely
• Previous experience in a customer service center is an advantage, but not required
• Availability to work on rotational shifts

What’s In It For You

• Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
• Competitive salary and performance bonus
• Central location in Lisbon, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Concentrix is an
- opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work: In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

What’s In It For You and Other Details: The role includes a
- time schedule based in Lisbon, with rotation shifts as required. This position is subject to local laws and regulations.