Support Consultant (French-Speaking) - Betting App Lisboa

Overview

Support Consultant (French-Speaking) - Betting App

Concentrix is a global technology and services leader that powers the brands of the future. We help
- known brands improve their businesses with technology and integrated solutions in over 70 countries. We are recognized with awards such as World-'s Best Workplaces, Best Companies for Career Growth, and Best Company Culture.

This role is based in Lisbon, Portugal (On-Site).

Responsibilities

• Serve as a knowledgeable consultant for customers in the sports industry.
• Respond quickly and efficiently to customer issues, inquiries, complaints, and comments via multiple channels.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Provide exceptional service, ensuring customers are satisfied with the solutions provided while adhering to company policies and procedures.
• Offer feedback and recommendations to optimize internal processes.

Qualifications

• Have a high level of French and fluent in English (B2) - Both languages written and oral
• Have an interest in sports and you are a team player with a positive attitude
• Have good typing and computer skills (MS Office applications)
• Are
  - savvy, with the ability to quickly learn new software and tools
• Have the ability to explain complex concepts clearly and concisely
• Previous experience in a customer service center is an advantage, but not required
• Availability to work on rotational shifts

Benefits

• Full-time with indefinite contracts (negotiable depending on your experience and our
  - 's needs)
• Competitive salary and performance bonus
• Central location in Lisbon, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project
  - 'll be working on
• Career development programs

Other information

Eligibility to work: In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Location: PRT Lisbon - Av. Mediterraneo, N°1

Language Requirements: French (Required)

Time Type: Full-time

R1658690

Concentrix is an
- opportunity employer. We are united as one team, one company, globally, and are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.