Support Coordinator

Support Coordinator
Guarda
Guarda, Guarda District, Portugal

We are HCLTech, one of the
- growing large tech companies in the world and home to 222, 000+ people across 60 countries, supercharging progress through
- leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey to advancing the technological world through innovation and creativity.

Support Coordinator

About the Role

We are looking for a skilled and motivated Support Coordinator able to manage two catalog

applications in their maintenance state. You will oversee the planning and quality of delivery for some evolution with our external partners. You will also be in charge of supporting the applications' users.

In this role, you will work directly with our business product owner for the needed evolutions. You will also collaborate and organize the delivery with our external partners' developers and report your activities and state of the application to our Tech Team Lead. You will interact with multiple stakeholders but will be the only member of this team. Therefore, we are looking for someone who is
- driven with a
- on approach.

You will operate in a global,
- maisons environment, engaging with teams at different management levels to ensure seamless integration and performance.

Key Responsibilities:

▪ Analyse business and technical requirements to assure quality of evolutions.

▪ Plan delivery, test and support the web application.

▪ Provide visibility to various management levels.

▪ Troubleshoot and resolve functional issues.

▪ Collaborate with the Development Team to diagnose and fix production issues.

Required Skills and Qualifications:

Technical Skills

▪ Hands-on experience in web/i
OS application management and delivery.

▪ Experience in documenting business requirements and translating them into technical requirements.

▪ Strong understanding of web technologies.

Tooling

▪ Planning and budget management.

▪ Atlassian Suite (Confluence/Jira).

Soft Skills

▪ Strong
- solving and analytical skills.

▪ Excellent communication and ability to work with multinational,
- functional teams.

▪ Proactive,
- driven, and eager to explore new technologies.

▪ Comfortable working independently in an agile environment.

Education & Language

▪ Bachelor’s or Master’s degree.

▪ Fluency in English (French or other languages is a plus).

Why Us

• Permanent contract
• Competitive salary
• Private health and life insurance from day one in the company
• Working hours: Monday to Friday
• Remote Work Model (candidate should be located in Portugal)
• Meal allowance on card/voucher

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.

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