Support Engineer - Associate Lisboa

Support Engineer - Associate
Lisboa
Lisboa, Lisboa, Portugal

i
Capital is powering the world’s alternative investment marketplace. Our financial technology platform has transformed how advisors, wealth management firms, asset managers, and banks evaluate and recommend bespoke public and private market strategies for their
-
- worth clients. i
Capital services approximately $210 billion in global client assets invested in 1, 690 funds, as of November 2024. ICapital has been named to the Forbes Fintech 50 for six consecutive years (2018 – 2024);



a
- time selection by Forbes to its list of Best Startup Employers (2021-2023);



and a
- time winnerof MMI/Barron’s Solutions Provider award. About the Role
The Support Engineering team at i
Capital is crucial for maintaining our services' reliability and being at the forefront of incident response. As an associate, you’ll work closely with the Site Reliability Engineering team and have responsibilities monitoring our systems, responding to alerts, and coordinating initial incident response efforts. By working directly with our SRE team, you will not only learn and apply best practices in incident management but also gain valuable experience with modern observability and processes. Responsibilities
Participate in
- call rotations to monitor and respond to technical incidents
Monitor health and performance using New Relic, Prometheus/Grafana, and Splunk dashboards
Create and maintain accurate incident data in Jira and Confluence
Support
- incident reviews by gathering relevant data and timeline information
Collaborate with the SRE team to improve incident management processes
Help maintain and update runbooks and documentation
Assist in tracking incident metrics and trends
Qualifications2+ years of experience in technical support engineer, operations, NOC, or similar role
Strong
- solving skills and attention to detail
Excellent written and verbal communication abilities
Experience with or willingness to learn new monitoring tools
Familiarity with ticketing systems (Jira) and documentation platforms (Confluence)Bonus:

experience with Dev
Ops practices
Employees in this role will work fully remote. Every department has different needs, and some positions will be designated
- office jobs based on their function. Benefitsi
Capital offers a comprehensive benefits package that includes a total compensation program consisting of competitive salary, annual performance bonus, and equity for all
- time employees;



healthcare with 100%
- paid health and dental insurance;



and generous paidtime off (PTO). For additional information on i
Capital please visit https:

//www.Icapital. Com/about-us Twitter:

@icapitalnetwork | Linked
In:

https:

//www.Linkedin. Com/company/icapital-network-inc

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