Support Engineer

Support Engineer
Portalegre
Portalegre, Portalegre District, Portugal

Support Engineer (Internal Tools & Data) – Hybrid Algarve

Location: Greater Faro / Loulé, Algarve – Hybrid (2–3 days/week in office)

Employment Type: Full-time

Seniority Level: Mid-level (Support / Internal Tools Engineer)

Compensation: €30. 000–€35. 000 gross annual (depending on experience)

About Aiera

We’re helping Aiera.com , a
- growing,
- funded American startup in the financial technology industry, to build their first European engineering hub in the Algarve .

Aiera develops a
- generation financial research platform, including its own AI models tailored to financial markets , used by institutional investors and financial professionals globally.

As a Support Engineer (Internal Tools & Data) in this new Algarve team, you’ll sit at the intersection of support, business, and engineering , building and maintaining the tools that keep the organisation fast, informed, and effective.

Why This Opportunity Stands Out

• High leverage role: Everything you build helps 1st line Support and business teams respond faster, with better data.
• Modern toolset: Work daily with Re
  Tool and SQL , creating proprietary control apps, dashboards, and workflows on top of real production data.
• Close to the business: Collaborate directly with support team members in the Algarve office as well as engineering and customer success in the US
• Lifestyle + career: Combine a technical role in a US-backed fintech with the celebrated mediterranean life style in the Algarve .

What You’ll Work On

As a Support Engineer, you will:

• Use Re
  Tool as the main platform to build and maintain internal control apps :
• Tools for 1st line Support to quickly look up customers, sessions, events, and system status.
• Simple UIs for running standard checks, workflows, and data fixes (where appropriate).

• Help the business side (support, operations, sales, leadership) generate:
• -- Operational reports (tickets, response times, customer health signals).
• -- Business analytics around usage, customers, and platform behaviour.

• Design and maintain the data pathways for these tools:
• --Write and optimise SQL queries to fetch, aggregate, and join data from multiple sources.

• Ensure queries are reliable and performant, even as data grows.

• Build new tools within Re
  Tool to:
• -- Automate repetitive lookups and manual steps.
• -- Give Support 1st line clear “single screens” for the most frequent questions.

• Collaborate with backend and Dev
  Ops engineers to:
• -- Request or refine APIs and endpoints needed for your tools.
• -- Ensure secure and appropriate access to production data.

• Document how tools work so support and business teams can use them confidently and independently.

From 2026 onwards, as Aiera’s new AI-powered platform evolves, you’ll help ensure support tooling and reporting stays in lockstep with new features and data sources.

Who We’re Looking For

Must-have qualifications

• 3+ years of experience in a technical support, internal tools, data/analytics, or support engineering role.
• Strong SQL skills : comfortable writing joins, filters, aggregates, and debugging slow queries.
• Hands-on experience with Re
  Tool or a similar internal tooling /
  - code platform (admin dashboards, internal apps, etc. ).
• Ability to work with APIs and JSON data to plug external services or internal microservices into Re
  Tool.
• Comfortable working directly with
  - technical stakeholders (support, ops, sales, leadership) to understand needs and translate them into tools.
• Professional proficiency in English (written and spoken).
• Willingness to work 2–3 days/week in the office in the Greater Faro / Loulé area.

Nice-to-have

• Experience in Saa
  S or fintech , or with other
  - heavy products.
• Basic knowledge of Python or another scripting language for light automation or data wrangling.
• Familiarity with BI / analytics tools (e. g. , Looker, Metabase, Power BI, Mode).
• Experience working with ticketing systems (Zendesk, Intercom, etc. ) and integrating them into internal dashboards.

Location & relocation

We’re especially interested in candidates who are:

• Already based in the Algarve and seeking an international product/engineering environment, or
• EU / EEA / Swiss / Brazilian citizens (or others with the right to work in Portugal without sponsorship ) who are interested in relocating to the Algarve .

How You Work (About You)

We look for people whose mindset matches Aiera’s culture:

• You enjoy helping others succeed , and you see internal tools as a force multiplier.
• You’re curious about the business context behind every request, not just the technical spec.
• You care about clarity and reliability : predictable tools, understandable error states, and good documentation.
• You’re comfortable wearing multiple hats —sometimes building tools, sometimes debugging data, sometimes refining requirements.
• You communicate with empathy and patience , especially with
  - technical colleagues.
• You value taking initiative and getting things done over rigid processes.

If you’re energized by the idea of building internal tools that power a
- driven, AI-focused fintech , and you’d like to grow your career in the Algarve, we’d love to hear from you.