Support Operation Officer - Portugal (f/m/d) - Lisboa

Support Operation Officer - Portugal (f/m/d) -
Lisboa
Lisboa, Lisboa, Portugal

Created in 2016, Free2move simplifies
- related uses by offering a wide range of services to satisfy everyone's travel needs.

With Free2move, you can rent a city car for shopping or your stay in Italy, or book a car park during your weekend in Paris—all in one click on our web/mobile platform!

Born from the merger of the Stellantis Group and the
- up Travel
Car, Free2move has established itself in just a few years as a reference player revolutionizing mobility for travelers.

Having become the #1 reflex for over 6 million users, Free2move operates in more than 170 countries across 5 continents, available in 30 languages and 26 currencies. We are trusted by 5, 000 partners, with several hundred thousand vehicles available!

If you want to join a team of over 750 experts working on bold international projects, then you're in the right place!

You will work in a dynamic, innovative, and agile international environment, collaborating with talented teams full of ideas and motivation, at the crossroads of digital ecosystems and the
- changing automotive sector.

As part of our international expansion, we’re looking for a dynamic and motivated Support Operations Officer to join our Lisbon-based team. You’ll be central to our operational excellence, supporting partners and driving performance across our rental agency network.

Your responsibilities include:

Reporting to the Head of Central Ops Vaa
S, you will be the main contact for our local partners, ensuring optimal use of our mobility solutions. This hybrid role combines operational support, partner training, and performance optimization.

More specifically, your tasks will include:

Operational Support:

• Manage daily operations and provide support to various business units.
• Monitor and report on operational performance, ensuring KPIs are met or exceeded.
• Identify bottlenecks and suggest improvements to streamline workflows.
• Coordinate with
  - functional teams to implement process enhancements and best practices.

Process Optimization:

• Identify bottlenecks and propose workflow improvements.
• Coordinate with teams to implement process enhancements.

Stakeholder Communication:

• Act as the primary contact for internal and external stakeholders, ensuring clear and timely communication.
• Manage escalations and facilitate resolutions.

Administrative and Analytical Tasks:

• Prepare operational reports and maintain documentation.
• Use data to analyze performance trends and support
  - making.

Continuous Improvement:

• Support projects aimed at increasing efficiency and customer satisfaction.
• Participate in review sessions to assess and improve processes.

Expected Skills:

• Bachelor’s or Master’s degree in Business, Operations, or related field.
• Fluent in Portuguese and English (written and spoken).
• Customer- and
  - oriented mindset.
• Passionate about innovation, optimization, and automation.
• Strong interpersonal skills and
  - building ability.
• Team player who enjoys sharing knowledge and empowering others.
• Experience in B2B or B2C environments is a plus.

What we offer:

• A
  - up spirit supported by a large group.
• The opportunity to revolutionize mobility services.
• A smooth onboarding process.
• Many development opportunities.
• Collaboration with multidisciplinary and international teams.
• Participation in international projects to enhance your experience.
• An attractive salary.
• Access to our E-Learning platform for language and skills development.
• ‘No-meetings days’ to boost productivity.
• Table football battles to relax!

. . . This list is not exhaustive. . .

Job type: - Permanent contract at our Lisbon office

- Position to be filled ASAP