Support Operation Officer - Portuguese & Italian speaker (f/m/d) Lisboa

Support Operation Officer - Portuguese & Italian speaker (f/m/d)
Lisboa
Lisboa, Lisboa, Portugal

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Client:

Free2Move

Location:

Lisbon, Portugal

Job Category:

Other

-

EU work permit required:

Yes

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Job Reference:

561e714810fa

Job Views:

1

Posted:

25. 05. 2025

Expiry Date:

09. 07. 2025

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Job Description:

Created in 2016, Free2move simplifies
- related uses by offering a wide range of services to satisfy everyone's travel needs.

With Free2move, you can rent a city car for shopping or for your stay in Italy or book a car park during your weekend in Paris. . . all in one click, on our web/mobile platform!

Born from the merger of the Stellantis Group and the
- up Travel
Car, Free2move, thanks to its agility and its spirit of conquest, has established itself as a reference player to revolutionize mobility for travelers.

Having become the #1 reflex for more than 6 million users, Free2move operates in over 170 countries across 5 continents, available in 30 languages and 26 currencies. 5000 partners trust us, with several hundred thousand vehicles available!

Join a team of +750 experts working on bold international projects. You will be part of an
- dynamic, innovative, and agile organization focused on international growth, working alongside talented teams with multidisciplinary skills at the intersection of the digital ecosystem and the
- changing automotive sector.

As part of our international expansion, we are looking for a dynamic and motivated Support Operations Officer to join our Lisbon-based team. You will be central to our operational excellence, supporting partners and enhancing performance across our rental agency network.

Your main responsibilities include:

Operational Support:

• Manage daily operations and support various business units robustly.
• Monitor and report on operational performance, ensuring KPIs are met and exceeded where possible.
• Identify bottlenecks and suggest workflow improvements.
• Coordinate with
  - functional teams to implement process enhancements and best practices.

Process Optimization:

• Identify workflow bottlenecks and propose improvements.
• Coordinate with teams to implement process enhancements.

Stakeholder Communication:

• Serve as the main contact for internal and external stakeholders, ensuring clear, timely communication.
• Manage escalations and facilitate resolutions.

Administrative and Analytical Tasks:

• Prepare detailed operational reports and maintain accurate documentation.
• Analyze performance trends using data to support
  - making.
• Support projects aimed at increasing operational efficiency and customer satisfaction.
• Participate in regular review sessions to assess and improve processes.

Qualifications include:

• Bachelor’s or Master’s degree in Business, Operations, or related field.
• Fluency in Portuguese, Italian, and English (written and spoken).
• Customer- and
  - oriented mindset.
• Passion for innovation, optimization, and automation.
• Strong interpersonal skills for building
  - lasting relationships.
• Team player who shares knowledge and empowers others.
• Experience in B2B or B2C environments is a plus.

What we offer:

• A
  - up spirit backed by a large group.
• The chance to revolutionize mobility services.
• A smooth onboarding process.
• Opportunities for professional growth.
• Collaboration with international, multidisciplinary teams.
• Participation in international projects to enhance your experience.
• Access to our E-Learning platform for language and skills development.
• No-meetings days to boost productivity.
• Table football battles for relaxation.

This list is not exhaustive. The role is a permanent position at our Lisbon office, to be filled as soon as possible.