Support/SRE Engineer Coimbra

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Key Responsibilities

• Set guidelines and best practices on reliability, security, monitoring and alerting.
• Improve operational processes such as deployments and upgrades.
• Document actions to turn repeatable actions into automation.
• Coordinate with internal and customer teams to guarantee general availability and resilience of the production environments.
• Respond to incidents that impact system availability.
• Debug production issues across services.
• Work in an On
  Call rotation model.
• Update runbooks, tools and documentation allowing other teams to respond to incidents proactively.

Requirements

• BSc or MSc degree in Computer Science, Computer Engineering or related field.
• Experience in operational best practices in supporting production systems.
• Strong experience with Unix/Linux environments.
• Good knowledge of cloud systems architecture and their implementation.
• Good knowledge of service monitoring metrics and monitoring tools.
• Knowledge in operating microservices in containers is valuable.
• Knowledge on distributed cache systems and event streaming tools is valuable.
• Must be able to multi‑task and work well under pressure.
• Capable of working independently with minimal supervision.
• Capable of prioritizing and managing own workload.
• Fluent in English with strong communication skills.

Benefits / Location

• Work from anywhere near our 5 Portuguese offices (Porto, Leiria, Coimbra, Belmonte, Lisbon) – hybrid setup with two days a week in office.
• Competitive compensation package and a growth‑conducive environment.

Seniorities

• Mid‑Senior level.
• Full‑time employment.
• Engineering, Consulting, and Information Technology job function.
• IT Services and IT Consulting and Engineering Services industry.