Support Technician - F/H/NB Porto

Cegid is a European leader in cloud management solutions for professionals in finance, human resources, accounting, retail and entrepreneurship. With 5, 000 employees, we support 750, 000 clients worldwide, creating innovative solutions that shape our clients’ future.

Seniority level: Entry level

Employment type: Contract

Job function: Information Technology – Software Development

Key Responsibilities

• Handle client requests, provide solutions or appropriate escalations.
• Manage requests across all channels (calls, portal, chat) in accordance with the service contract.
• Track and follow up on client requests, ensuring timely resolution.
• Apply daily best practices in customer support to ensure client satisfaction.
• Alert to repetitive calls and suggest process improvements.

Desired Qualifications

• Fluent in French and English, with ability to assist international clients over the phone.
• Background in IT or hands‑on experience with Windows environments.
• Strong interpersonal and communication skills; ability to translate technical and functional needs into clear solutions.
• Customer‑service oriented mindset with a rigorous, methodical approach and a knack for synthesis.

Benefits

• Transparent and competitive remuneration.
• Hybrid work model with flexible working hours.
• 22 days of annual vacation.
• Health insurance coverage.
• Access to online learning platforms and internal academy.
• Opportunity to join a dynamic, enthusiastic, and continuously growing team.

Join the Cegid Customer Support team dedicated to the Cegid Retail software solution, serving over 1, 000 brands and 25, 000 points of sale worldwide.