Support Technician (French Speaker)- F/H/NB Porto

Cegid is a European leader in cloud management solutions for professionals in the fields of finance (treasury, taxation, ERP), human resources (payroll, talent management), accounting expertise, retail, and entrepreneurship.

In a constantly evolving world, our 5, 000 employees help expand the realm of possibilities by supporting our 750, 000 clients in realizing their projects and ambitions through useful and innovative solutions.

"Together, expanding possibilities" is the principle that guides our actions. It reflects our identity, our approach, and our motivation to serve our clients. Thanks to this, we can assert that we work every day to shape your future, ours, and that of our clients.

For years, we have been inventing solutions that revolutionize the way our clients work, with a focus on sustainable performance.

Your objective as a Customer Support Technician?

Join the Cegid Customer Support teams specialized in the Cegid Retail software solution used by over 1, 000 brands and 25, 000 points of sale worldwide.

Your main mission will be to assist and troubleshoot our clients in using our solutions intended for retail clients, both in France and internationally.

Responsibilities

• Handle the client's request, provide a response and, depending on the case, offer a solution or transfer it
• Manage client requests in compliance with the service contract, regardless of the channel (incoming calls, portal, chat)
• Follow up on client requests, respecting the instructions provided
• Apply daily best practices in Customer Support and ensure client satisfaction through your responses and actions
• Alert on repetitive calls