Swedish Customer Support for online streaming Platform Lisboa

Swedish Customer Support for online streaming Platform
Lisboa
Lisboa, Lisboa, Portugal

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Swedish Customer Support for Online Streaming Platform, Lisboa

Client:

Cross Border Talents

Location:

Lisboa, Portugal

Job Category:

Other

Salary: $0-0/monthly

EU Work Permit Required:

Yes

Job Views:

6

Posted:

16. 03. 2025

Expiry Date:

30. 04. 2025

Job Description:

Are you passionate about customer support and technologies? Would you like to join one of the top BPO companies in Lisbon?

Our client is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era.

You will be part of a multicultural team based in Lisbon, where you will provide outstanding
- channel support to users of the service.

Responsibilities:

• Answer queries from customers via phone, email, and chat;
• Provide general and technical support;
• Identify, troubleshoot, document, and categorize cases and possible bugs;
• Make
  - balanced decisions and help resolve inquiries according to defined policies and procedures;
• Escalate complex problems according to defined procedures;

Qualifications:

• Preferred experience in customer service, preferably in a contact center B2C and/or B2B environment, with live
  - channel customer support (phone, chat, email);
• Strong analytical,
  - solving, and technical troubleshooting skills;
• Excellent interpersonal skills, able to be empathetic with colleagues and customers alike;
• Excellent professional writing skills and good typing speed;

Benefits:

• A pleasant and inspiring working atmosphere;
• Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation;
• Professional development and a clear career path;
• Language Bonus + Yearly Bonus;
• Private health insurance;
• Competitive salary & relocation allowance (relocation applicable only for international candidates joining us from abroad).